Are you detail driven, great with numbers, and enjoy keeping things running smoothly? We’re looking for a Billing Officer who brings accuracy, curiosity, and a collaborative mindset to our Finance team.

If you enjoy a supportive environment with plenty of day-to-day variety, love problem solving, and have experience in billing or commercial operations, this role is a great prospect to make an impact.

At Aussie Broadband we believe

difference

is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud

Equal Opportunity Employer , supporting and celebrating difference is just one way that we demonstrate our value of ‘Be good to people’ everyday.

Join us as we continue to grow and make a mark as the 4th largest telco in Australia

Why work for Aussie? Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we’re growing fast and not slowing down

Our fantastic culture lives and breathes our values:

Don't be ordinary, be awesome

Think BIG

No bullsh*t

Be good to people

Have fun

We are proud to be a

We are proud to be a

B Corp Certified company , which means we’re good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.

We care about our community through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering.

But don’t just take our word for it – We have been named one of the top employers in Australia by HRD magazine.

The good stuff

26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)

Discounted internet up to the value of $109 per month

20% off our Mobile services





Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more

Celebrating you With monthly rewards and recognition

Internal training and resources for you to continue to learn, grow and achieve your career goals

Yearly allowance for amazing Aussie merch

Fitness Passport for access to multiple gyms and pools across Australia

Let’s Talk About You To be successful in this role you will possess:

At least 2 years in a similar commercial workplace

Understanding of invoice structures, contract terms, and billing principles

Strong administrative, procedural, and organisational skills with a high level of accuracy and attention to detail

Demonstrated proactive approach to working independently and within a team

Intermediate to advanced Excel skills

Excellent written and oral communication skills

A knack for solving problems and thinking like a leader

Adaptability and willingness to learn new systems and processes quickly

How will you support our “Why?” As a key member of our Finance team, you’ll be responsible for ensuring our customers are billed accurately and on time each month. Here’s a snapshot of what your day-to-day will look like:

Generate invoices and credit notes accurately, ensuring all month-end deadlines are met

Respond to customer account enquiries with a professional, helpful, and positive approach

Support the Sales team with account reviews and provide relevant insights

Collaborate with the Billing Manager to review invoices, credits, cancellation requests, and account reconciliations

Investigate billing disputes clearly with the confidence to escal issues where required

Liaise with internal teams (Finance, Sales, Operations, Customer Service) to resolve billing issues

Maintain billing systems and ensure data integrity across platforms

Maintain accurate and up-to-date customer contact details

Calculate and process contract termination fees and payout amounts

Assist with other related tasks as required

If you have any questions, get in touch today with our team at

📌 Billing Officer (Melbourne)
🏢 Symbio
📍 Melbourne