Australian Sports Physiotherapy - Ivanhoe VIC

Australian Sports Physiotherapy (ASP) is looking for a friendly, dependable and positive Lead Receptionist to join our reception team. This part-time role leads our front desk and supports the Directors with practice administration.

Key responsibilities

Welcome patients warmly and give them an excellent experience from arrival to departure

Answer phone calls and enquiries

Book appointments and manage practitioner diaries to reduce gaps, cancellations and no-shows

Manage waitlists and fill short-notice cancellations

Process payments via HICAPS, EFTPOS and online, and handle cash

Record invoices and payments, and follow up outstanding accounts

Open and close the clinic

Keep the reception area, consulting rooms and supplies clean, tidy and stocked

Act as the central point of contact for the reception team

Induct and train new reception staff in our systems, procedures and service standards

Respond to patient feedback and resolve complaints at the front desk

Maintain and update front-desk procedures with guidance from the Directors

Liaise with GPs, specialist rooms and other healthcare providers

Check that patient records,



referrals and consent forms are complete and correctly stored

Keep administrative registers up to date, including equipment servicing, staff registrations, police checks, Working with Children Checks and insurance renewals

Prepare simple reports for the Directors, such as appointment utilisation, cancellations and outstanding accounts

Handle general administrative tasks as requiredProtect patient privacy and confidentiality at all times

About you

Previous reception or administration experience, ideally in a health or allied health setting

Excellent phone manner and front-desk presence, with an empathetic, friendly approach

Strong communication and organisational skills

Confident with computers, email and practice management software

Honest, reliable and qualified in presentation

Works well in a team and welcomes feedback

Enjoys a fast-paced environment while keeping a high standard of quality and professionalism

About us ASP is committed to providing excellent working conditions and a workplace built on respect, understanding and inclusion.

📌 Lead Receptionist In Physio Practice (Melbourne)
🏢 Australian Sports Physiotherapy Pty
📍 Melbourne