Job Description
n 16th October, ****n
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8 month contract
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NSW Government
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Experience integrating Salesforce with
CCaaS/contact centre platforms such as Genesys, NICE or Amazon Connect
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Experience with OmniStudio and OmniScript
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This role will suit a hands-on Salesforce Developer who has worked with
contact centre / CCaaS platforms
and is comfortable building integrations, automation and scalable solutions within enterprise Salesforce environments. n
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n You'll work closely with Business Analysts, Solution Architects, Testers and business stakeholders to design, develop and deliver Salesforce solutions supporting a broader contact centre transformation.n
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Key Responsibilities
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Design, develop, test and deploy scalable Salesforce solutions
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Develop using
Apex, Lightning Web Components, Flows, Visualforce, SOQL and SOSL
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Build and support integrations using
REST/SOAP APIs, Platform Events, middleware and External Services
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Integrate Salesforce with
CCaaS/contact centre platforms such as Genesys, NICE or Amazon Connect
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Work with
OmniStudio and OmniScript
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Develop dashboards and reporting around customer interactions, SLAs and service performance
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Design and optimise Salesforce data models
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Configure Salesforce security including Profiles, Permission Sets, Sharing Rules and Roles
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Support CI/CD and automated deployment using
Azure DevOps, Git, Copado or similar
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Essential Criteria
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Advanced hands-on skills across
Apex, LWC, Flow, Visualforce, SOQL and SOSL
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Experience with
Salesforce Public Sector Solutions (PSS)
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Robust
OmniStudio / OmniScript
experience
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Experience integrating
Genesys, NICE, Amazon Connect or another CCaaS platform with Salesforce
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Strong Salesforce API and integration experience
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Experience with CI/CD and
Azure DevOps
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Salesforce Platform Developer I or II
certification or equivalent practical experience
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Salesforce Public Sector Solutions certification would be advantageous
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How to Apply
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n If you're ready to take on the next challenge in your career and you think you can bring your passion to this exciting role, then please click on 'Apply Now' to submit your cover letter and resume. For specific questions relating to the role please contract
Nick
at
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📌 Salesforce Developer - 8 Month Contract (Sydney)
🏢 Genesis
📍 Sydney