Job Description

Lead within a values-driven, connected team n

The Willow Tree Clinic is a warm, multidisciplinary allied health practice supporting children, families, and adults across Newcastle. We pride ourselves on a collaborative, supportive culture where strong relationships and clear communication sit at the centre of everything we do.

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We are seeking a Practice Manager who brings operational strength, clear leadership, and a genuine commitment to fostering a connected, values‑aligned team.

About the role n

This is a key leadership position overseeing daily operations while supporting and coordinating a multidisciplinary team. You will work closely with the Directors to ensure smooth service delivery, strengthen systems, and cultivate a workplace built on connection, teamwork, and open communication.

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You will be responsible for creating and improving procedures, solving problems proactively, managing staff, and being accountable for operational outcomes across the clinic.

Key responsibilities n

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- Oversee daily clinic operations and service delivery
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- Support recruitment, onboarding, and staff development
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- Facilitate team meetings and cross‑disciplinary communication
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- Strengthen and maintain a positive, collaborative team environment
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- Ensure NDIS compliance and accurate record keeping
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- Create, refine,



and implement procedures, policies, and workflows
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- Identify issues early and apply effective problem‑solving strategies
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- Provide clear leadership and supervision to administrative staff
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- Maintain accountability for operational outcomes and service quality
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- Respond to client enquiries professionally and with care
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- Partner with Directors on team and business growth
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About you n

You are a people‑focused leader who values communication, collaboration, and team cohesion. You bring:

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- Experience in practice management
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- Robust communication and interpersonal skills
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- A collaborative and supportive leadership style
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- High levels of professionalism and emotional intelligence
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- Excellent organisation and problem‑solving ability
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- Confidence managing staff and leading operational outcomes
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- Knowledge of NDIS systems and compliance (desirable)
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Requirements nn
- Working With Children Check
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- National Police Check
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- First Aid (or willingness to obtain)
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- NDIS Worker Check (or willingness to obtain)
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- A genuinely supportive and connected team
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- A workplace that values communication and collaboration
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- Opportunity to grow with a values‑driven clinic
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📌 Practice Manager (Newcastle)
🏢 The Willow Tree Clinic
📍 Newcastle