Job Description

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- Location: Adelaide, SA (Hybrid)
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- Contract Duration: 12-Month Contract
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We are seeking an experienced Application Support Analyst (M365 / SharePoint.) to join our client team on a 12-month initial contract in Adelaide.

Key Responsibilities n

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- M365 & Cloud Policy Administration: Assist with Microsoft 365 application configurations, cloud policies and daily operational maintenance.
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- Microsoft Release & Update Management: Review and triage upcoming Microsoft releases. Prioritize critical updates, collate impact assessments and collaborate with internal communications to draft clear user updates.
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- BAU Incident & Request Management: Take complete end-to-end ownership of tickets through to resolution or handover, delivering clear, proactive and empathetic communication to end users throughout.
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- Major Incident & Change Support: Assist Major Incident Leads during high-priority outages by conducting user impact assessments and front-line communication. Participate in Change reviews and issue system outage notifications.
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- Trend Analysis & Knowledge Management: Monitor ticket trends to detect recurring issues and elevate to Problem Management. Author and update technical documentation alongside user-facing self-help guides.
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- Application Support: To support core tools, including Knowledge Central (document management) and SharePoint (troubleshooting & administration).
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What We Are Looking For nn
- Technical Expertise: Proven background supporting enterprise applications, with demonstrated hands‑on experience across SharePoint and the broader Microsoft 365 suite.
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- ITSM / ITIL Frameworks:



Solid grounding in ITIL best practices across Incident, Request, Change, Problem and Knowledge Management processes.
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- Communication Skills: Ability to translate complex technical concepts into accessible, clear and empathetic language for non‑technical stakeholders.
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- Problem‑Solving Mindset: A proactive approach to identifying system trends, resolving tickets efficiently and proposing ongoing process enhancements.
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Qualifications & Experience nn
- Education: Bachelor’s degree in Computer Science, Information Technology, or a related discipline (or equivalent practical experience).
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- Certifications (Desirable): n n
- ITIL v3 / v4 Foundation certification.
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- Microsoft 365 certifications (e.g., MS-900 M365 Fundamentals, MS-102 M365 Administrator, or SharePoint Online certifications).
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- Experience: 3+ years of experience in an Application Support, L2/L3 Technical Support, or M365 Specialist role within an enterprise environment.
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Eligibility & Work Location nn
- Working Rights: Applicants must have full working rights in Australia to be considered for this position.
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- Visa Sponsorship: Please note that NO visa sponsorship is available for this position.
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- Work Arrangement: This role requires hybrid attendance and does not support full-time work from home. Adelaide based – not available on remote.
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At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all.

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We actively encourage applications from any background.

Experience n

2 years

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📌 Application Support Analyst/SharePoint) (Adelaide)
🏢 Randstad Digital Australia
📍 Adelaide