Job Description

Outstanding opportunity for an experienced child support worker to build your leadership skills within our Children's Contact Centre

07th October, 2026 n

About Relationships Australia Relationships Australia NSW (RANSW) supports people through all forms of relationship distress, delivering timely, compassionate and expert care that strengthens wellbeing and connection across NSW.

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For more information about us, read our Impact Report, about-us/annual-reports/

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About the role As Program Support Worker you'll supervise and manage 2-hour contact visits between a parent and child referred by the Family Court, occurring weekly or fortnightly. These visits often involve families with complex needs and high-risk backgrounds, including domestic and family violence (DFV), mental health challenges, and drug & alcohol issues. You'll observe, assess, and intervene when necessary to ensure the safety and wellbeing of the child, while maintaining a neutral and professional stance.

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What you'll do

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- Provide a warm and professional intake experience for new families, including child orientation
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- Elicit, model and foster appropriate parenting behaviours and interactions between children (and young people) and their parents/carers
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- Deliver parenting and child development education and support in a way that is strengths-based, culturally sensitive and tailored to the individual needs of the families we support
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- Support the wider casual pool on Saturdays and build your leadership skills, with opportunities to grow into a senior role over time
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Details nn
- 12-month maximum-term contract to provide parental leave cover
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- Part-Time role working 4 days a week (including every second Saturday)
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- Based at Penrith Office
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- Approx $50.87 to $56.54 per hour (depending on skills and experience)



+ 12% super, 17.5% leave loading and tax-free salary packaging up to $15,900. (Increase your take home pay! Calculate Your Savings at calculate-your-savings)
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What you'll bring

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- Tertiary qualifications in relevant discipline
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- Demonstrated experience supervising high-risk family interactions, particularly in the context of DFV, mental health, and substance use
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- Awareness of the impacts of separation, conflict, and domestic violence on children and families
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- Strong administrative skills and high-level case note writing, ideally with trauma-informed practice
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Why work with us?

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- Make a genuine difference to the lives of individuals, couples and families
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- Be part of a supportive and dynamic team , work with people who truly care about what you achieve together
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- Access a range of staff benefits, including flexible working options, additional leave days, the Employee Referral Reward program, and a Fitness Passport
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- Increase your take-home pay through generous salary packaging options, including up to $15,900 per year for everyday expenses and $2,650 for entertainment
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- Work in an organisation committed to deepening our relationships with Aboriginal and Torres Strait Islander people . We have a stretch Reconciliation Action Plan to guide our efforts to build strong relationships, increased employment, and enhanced respect between Aboriginal and Torres Strait Islander peoples and other communities
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- We value inclusion and belonging. Our SWEET team (Staff Wellbeing, Engagement and Empowerment Team) brings together staff from across RANSW to champion diversity, wellbeing and workplace connection
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RANSW requires the preferred applicant to undertake a National Criminal History Record Check and a Working with Children Check before employment.

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📌 Program Support Worker (Sydney)
🏢 Relationships Australia NSW
📍 Sydney