About the role

We are looking for a hands-on Order Fulfilment Team Leader to take ownership of day-to-day order fulfilment across customer, wholesale, retail and marketing orders. You will lead the order fulfilment team, oversee the systems supporting the function, including NetSuite, ReadyFreight and RF-SMART, and ensure orders are picked, packed and dispatched accurately and on time. Working closely with the Head of Operations, you will also be responsible for inventory accuracy, team performance, reporting and continuous improvement across the order fulfilment function. This role suits someone who enjoys being on the floor, leading from the front and keeping things moving when volumes are high and priorities shift.

Key responsibilities

- Lead, roster and coach the order fulfilment team to meet daily, weekly and monthly targets

- Oversee accurate, efficient and compliant picking, packing and dispatch across all channels

- Monitor workflow throughout the day and allocate resources to keep orders moving

- Take ownership of inventory accuracy for fulfilment-related stock, including cycle counts and the investigation of discrepancies

- Act as the internal owner of NetSuite, ReadyFreight and RF-SMART within the order fulfilment function

- Manage returns and reverse logistics in collaboration with Customer Experience

- Monitor and report on DIFOT, stock accuracy, order status and fulfilment performance

- Identify the root causes of delays, errors and stock discrepancies, and implement practical improvements

- Maintain clear fulfilment processes, procedures and work instructions

- Support team training, onboarding and performance management

About you

- At least three years' experience in order fulfilment, dispatch, warehousing or a similar operational environment





- Previous team leadership or supervisory experience

- Experience in manufacturing, FMCG or another fast-moving operational environment is highly regarded

- Confidence using warehouse and ERP systems, with experience in NetSuite, ReadyFreight or RF-SMART considered advantageous

- A strong understanding of inventory accuracy and order fulfilment processes

- Confidence using data and reporting to identify issues and improve performance

- A clear and practical communication style, with the ability to lead a team under pressure

- Strong organisational skills and attention to detail

- A willingness to work hands-on alongside the team when required

- A strong focus on safety, quality and customer outcomes

About us

Synergie Skin is a leading Australian-owned skincare manufacturer servicing the medical aesthetics and beauty therapy sectors. We are trusted by clinics, dermatologists, beauty professionals and consumers across Australia and in more than seven international markets. From our manufacturing facility in Springvale, we are one of the few genuinely vertically integrated skincare businesses in Australia, with manufacturing, quality, R&D;, marketing, sales and order fulfilment all under one roof. Our ISO 22716 accreditation reflects the high standards we maintain across every part of the business, including every order that leaves our facility.

Advantages

- A hands-on leadership role with genuine ownership of the order fulfilment function

- The opportunity to work within a vertically integrated Australian skincare business

- A collaborative and supportive culture where initiative is valued and recognised

- Modern, refurbished facilities in Springvale, with all business functions under one roof

- Access to Synergie Skin staff product benefits

- A competitive salary commensurate with experience

📌 Order Fulfilment Team Leader - Skincare Brand (Springvale)
🏢 Synergie Skin
📍 Springvale