Job Description:

1. Operational Quality Monitoring: Monitor daily operational exception data, analyze root causes, and drive the operations team to resolve issues quickly, ensuring KPI compliance with customer contracts and enhancing the full lifecycle service experience.

2. Customer Relationship Maintenance: Regularly visit customers, conduct needs assessments and deepen customer relationships to build and maintain trust. Resolve logistics service issues to improve customer satisfaction and increase wallet share.

3. Process Optimization Drive: Analyze operational data and business scenarios to build lean management models, drive cross-departmental process optimization and product iteration, reduce project loss risks, and improve operational efficiency.

4. Chance Identification and Conversion: Track existing revenue achievement, analyze reasons for underperformance and develop remedial actions, identify customer potential needs, promote new business implementation, and drive revenue growth.

5.



Cross-Departmental Coordination Management: Coordinate internal and external resources, align with operations, sales, product, and other departments to respond quickly to customer needs and drive the standardization of complex supply chain solutions.

Requirements:

1. 3 years of experience in logistics, supply chain, account management, customer success, or project management, preferably within the logistics industry. 2. Strong customer relationship management and business development skills, with the ability to manage key accounts, identify opportunities, and drive revenue growth.

3. Excellent analytical and cross-functional coordination skills, capable of driving operational improvements, resolving issues, and enhancing customer satisfaction.

4. Ability to communicate professionally in Chinese and English

📌 Account Manager (Sydney)
🏢 JD.com
📍 Sydney