Customer Service Officer Hawthorne Permanent We re looking for an efficient, capable Customer Service Officer who thrives in a busy environment and provides an exceptional experience for clients and their families.
The role:You ll be one of the first points of contact for new clients, supporting them from their initial enquiry through to a signed service agreement.
There s no cold calling.
You ll be working with warm inbound enquiries and managing a mix of phone, email, text and administration.
Respond to new client enquiries Explain services and answer questions Follow up referrals, documentation and service agreements Keep clients moving efficiently through the onboarding process Coordinate appointments and support therapist scheduling Maintain accurate information across HubSpot and other systems Manage multiple priorities in a busy environment About you: We re open on background and happy to train the right person.
You might already work in customer service or administration,



or come from a fast-paced retail or hospitality environment.
You ll be: Efficient and highly organised Confident and personable with clients Quick to learn new systems Strong across written and verbal communication Proactive with follow-up Comfortable working at pace and switching between priorities A genuine team player who is happy to jump in and support others What s on offer: Permanent opportunity with an immediate start Full-time preferred, however a four-day week could be considered for the right person Office-based initially, with the chance to work from home 1 2 days per week once established Full training and support provided Join a collaborative, rapid-paced team.
For more information or a confidential conversation about the opportunity, contact Phillippa Welsh at

📌 Customer Service Officer (Brisbane)
🏢 Stellar Recruitment
📍 Brisbane