About the organisation The organisation operates within the pharmaceutical sector, focusing on delivering quality healthcare products and services.
About the role The Customer Service Specialist position is integral to maintaining high standards of customer service and operational efficiency.
You will manage customer inquiries, process orders, and coordinate communication across various departments to ensure seamless service delivery.
Key responsibilities Handle incoming calls and emails from customers, processing orders and requests accuratelyMaintain customer service and logistics registers, ensuring timely updatesBuild customer loyalty through professional and courteous serviceCollaborate with internal teams, including sales and finance, to address customer needsConduct shipping and invoicing tasks in the inventory management systemProvide administrative support and manage customer records effectivelyLiaise with external partners to track shipments and resolve issues.
Skills & experience Proven experience in customer service and office administration, ideally in the healthcare or pharmaceutical sectorStrong communication skills, both written and verbal, with the ability to manage customer feedback and complaintsProficiency in Microsoft Office, particularly Excel,



for reporting and data managementAbility to work independently and as part of a team, demonstrating a proactive approach to tasks.
What's in it for you Opportunity to work in a reputable organisation with a focus on quality and customer satisfaction.
Engage in a collaborative work setting that values flexibility and team contribution.
Competitive salary reflecting your experience and skills.
Apply now with your current CV.
For further information please contact Skye O'Malley, Consultant.
Permanent Specialist Recruitment, on .
Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, and Frog Recruitment are an award-winning recruitment group and HR solutions provider.
As an inclusive workforce, we welcome everyone and encourage our employees, clients, and candidates to showcase their authentic selves.
Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss.
In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.

📌 Customer Service Specialist (Sydney)
🏢 People2People UK
📍 Sydney