Job Description

Dental Receptionist (Pathway to Front Office Coordinator / Practice Manager) /n

We are looking for an exceptional Dental Receptionist to join our growing dental group in Phillip and Dickson ACT — someone who brings more than front-desk capability. This is a career-track role designed for a motivated individual who thrives in a fast-paced clinical environment and has the ambition and aptitude to grow into a Front Office Coordinator / Practice Manager position.

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You will be the first point of contact for our patients while playing a key operational role behind the scenes — supporting scheduling efficiency, team coordination, clinic performance, and demonstrating a working understanding of dental clinical workflows to bridge the gap between our front desk and clinical teams.

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Key Responsibilities

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Front Desk & Patient Experience

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Greet and check in patients with warmth and professionalism

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Manage appointment scheduling, cancellations, and recall systems

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Handle patient queries in person, by phone, and via email

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Process payments, private health fund claims, and Medicare/DVA billing

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Maintain accurate patient records in practice management software (e.g. Corepractice or similar)

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Clinical Workflow Coordination

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Understand chair-side clinical sequences for common procedures (e.g. examinations, fillings, extractions, crown and bridge, implants, orthodontics) to schedule and manage appointment time accurately

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Liaise effectively with dentists and dental assistants using correct clinical terminology

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Anticipate chair turnover times and procedure requirements to optimise daily appointment flow

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Support clinical compliance by ensuring patient records, consent forms,



and medical histories are complete prior to appointments

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Coordinate specialist referrals, treatment planning documentation, and follow-up appointments

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Understand sterilisation and infection control protocols to support WHS and accreditation compliance

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Assist in the coordination of clinical stock, materials ordering, and equipment servicing schedules

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Operational & Administrative

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Monitor and manage daily appointment flow to optimise chair utilisation

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Manage stock orders, supplier invoices, and office supplies

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Prepare daily reconciliation reports and end-of-day banking

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Assist in onboarding new staff and maintaining HR documentation

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Leadership & Clinic Support

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Act as a point of escalation for patient complaints and sensitive situations

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Support the Practice Manager in performance reporting and KPI tracking

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Identify workflow inefficiencies and suggest process improvements

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Assist in training junior reception and coordination staff

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Step up in the Practice Manager's absence to maintain clinic operations

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What We're Looking For

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Minimum 1-year prior experience in a dental receptionist or dental administration role

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Working knowledge of chair-side clinical procedures and dental terminology

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Exceptional communication and interpersonal skills

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Strong organisational and problem-solving skills

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A track record of leading teams and building positive workplace cultures

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The ability to juggle competing priorities without dropping the ball

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A proactive, solutions-focused mindset

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A real commitment to both patient care and team success

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References Required

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Highly Regarded

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Certificate III or IV in Business Administration, Dental Assisting, or Healthcare Administration

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Experience with Core Practice, Teams

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Prior experience as a dental assistant or chair-side coordinator

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Exposure to rostering, payroll, or staff coordination

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Understanding of infection control compliance and requirements

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Hours

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Full time | Monday – Saturday availability

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This role is part of our Front Office Coordinator / Practice Manager Development Program . High-performing coordinators are supported with:

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Support from senior practice manager and principal dentists

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Internal training in clinic operations, clinical workflow management, HR basics, and financial reporting

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Hands-on exposure to chair-side coordination to deepen clinical knowledge

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A 12–24 month pathway to FOC / Practice Manager consideration

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Why Join Us

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Competitive salary with performance-based reviews

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Supportive, team-oriented clinic culture

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Real career progression — not just a job title change

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Corporate group backing with the feel of a local clinic

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Uniform provided, free parking, and staff dental advantages

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📌 Dental Receptionist (Pathway to Front Office Coordinator / Practice Manager) (Canberra)
🏢 Experteeth Dental Group
📍 Canberra