Are you looking to utilise your exceptional Customer Service skills in a rewarding role?

We are seeking a highly driven and professional Customer Service Officer to join our MyTrust team. In this role, you will bring exceptional person-centred skills as the first point of contact for our customers and a gateway to participants in achieving their goals.

The role will be a 12-month maximum-term contract working full-time, Monday to Friday within our Head Office located in Coniston, with the flexibility of a part-time option to also be considered. You will join a dynamic and friendly team of professionals and work collaboratively with operational leaders to provide exceptional service to our customers.

As a valuable member within the MyTrust team you will:

- Respond to customer service enquiries from participants, carers and families promoting independence and inclusivity.
- Develop sustainable relationships with participants, supporting them to identify suitable supports available based on their individual goals and plan.
- Liaise with service delivery teams and other stakeholders with regard to rostering and budgeting.
- Interpret legal documentation and reports to maximise client plans.
- Interpret the NDIS price guide and ensure billing is accurate across participant services.
- Review and update information and provision of supporting documentation.
- Manage administrative aspects and data integrity of systems.

The annual full-time salary for this role is between $80,000 and $85,700 (plus superannuation) dependent upon relevant experience and qualification.

About you

We are seeking a positive, empathetic and professional individual with exceptional communication and customer service skills. In addition to this you will have:

- Experience in a similar role within the Community Services or relevant industry, working within a large team in a fast-paced environment.
- Strong analytical,



financial and process-oriented skills.
- Excellent problem-solving skills with the ability to effectively manage client enquiries.
- Understanding and knowledge of NDIS funding requirements is desired, but not essential.
- Attain or willingness to obtain an NDIS Worker Screening Check, NSW Working with Children Check, valid Australian Working Rights and Drivers Licence and access to a reliable vehicle.

What we will offer you

At The Disability Trust, we are person-centred and people focused, heart is at the core of what we do. We recognise and value the input of our employees and provide a range of benefits including:

- Salary packaging: Attractive non-for-profit salary packaging options (around $15k in tax-free earning potential).
- An extra week of leave: 5 weeks' annual leave per annum (pro-rata for part-time)
- Flexible leave: Options for flexible public holiday leave for days of cultural and/or religious significance.
- Fitness Passport: Access to multiple gyms and pools with one membership to optimise your health & wellbeing.
- Professional development: Ongoing training and professional development opportunities to help you create a rewarding career pathway with The Disability Trust.
- Great workplace culture: Be part of a team that is not only high-performing, but friendly, skilled and inclusive.

Interested? Apply now

If this opportunity sounds like the perfect career move and you are looking to make a real difference in a truly rewarding role, we would love to hear from you.

Please complete your application and attach an updated resume and cover letter outlining how your experience and skills match the criteria above.

To discuss this opportunity further, please contact our Customer Engagement Manager MyTrust, Rebecca Haskas via @disabilitytrust.org.au.

Applications close 5.00pm, Monday 26 October 2026. Shortlisted applicants may be contacted as applications are received.

📌 Customer Service Officer (Coniston)
🏢 The Disability Trust
📍 Coniston