Appointment Development Representative

Appointment Development Representative at Thryv | Australia (AEST/ACST) | Full-time | Work from Home

Job code: S21277AU

Before you read any further, answer these five questions honestly.

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Q1. Are you comfortable making 60+ outbound calls a day and staying energised and genuine on every one?

YES - You know how to keep your spark across a high volume of calls and still sound like a real person on every single one.

NO - This role runs on volume. If call fatigue burns you out fast, it is going to be a tough grind rather than a launchpad.

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Q2. Do you have experience in a customer-facing role such as retail, hospitality or call centre work?

YES - You have talked to lots of people in a day and still sounded human. That instinct is exactly what this role is built on.

NO - You do not need a sales title to succeed here, but you do need to have handled a fast-paced, people-facing environment before.

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Q3. Can you work independently from home with strong self-management and accountability?

YES - You do not need someone standing over you to hit your numbers. You show up, you dial, you deliver.

NO - This is a genuine work-from-home role. Without strong self-discipline, the structure will not be there for you.

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Q4. Are you based in the AEST or ACST time zone and available Monday to Friday, 8:30am to 5:00pm?

YES - Great, this role is built entirely around those hours and time zones.

NO - Unfortunately this one is not flexible. The role is AEST/ACST only.

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Q5. Are you motivated by commission and excited by a clear path to a $110K+ hybrid role within 12 months?

YES - You are exactly who we built this role for. Real earning growth and a genuine pathway, not just a job.

NO - If you are after something with no progression or upside, this probably is not for you.

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Still reading? Good. Here is everything you need to know.

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ABOUT THRYV

Thryv has been helping local businesses compete for over 125 years.



Now with an AI-powered platform built to get found online, win more customers and drive repeat business in one unified platform. The businesses we work with are the plumber trying to get found online, the dentist who needs more business, the mechanic competing against franchises with bigger budgets.

We give them the tools to compete. And we give the people who sell those tools a career worth having.

THE ROLE The Appointment Development Representative (ADR) is the starting line for a serious sales career at Thryv. This is a full-time, work-from-home role based in Australia (AEST or ACST time zones) where you will be the first point of contact for Aussie business owners, sparking quality conversations, uncovering real opportunities, and setting our Field Sales BDMs up to walk into meetings prepared and confident.

You are not here just to book meetings, you are setting deals up to win before they even hit the field. You will spend your day dialling and connecting with business owners, asking smart questions that uncover real opportunities, and handing off qualified leads with the insight our BDMs need to close. When the opportunities you send through turn into sales, you earn commission too.

This role is ground zero for our sales engine and a genuine launchpad into a field sales career, with explicit progression into hybrid and BDM roles and real earning growth along the way.

WHAT YOU'LL BE DOING

- Conducting 60+ outbound calls per day to Aussie business owners using our automatic dialler and lead sources including Yellow Pages and Thryv brands
- Asking smart, purposeful questions to uncover real opportunities and qualify which leads are ready to move to the field team
- Capturing key insights and handing off qualified opportunities to Field Sales BDMs with the context they need to walk in prepared and confident
- Achieving daily, weekly and monthly KPIs and activity targets as set out by the business
- Managing follow-ups with discipline, using calls, SMS and email to ensure no opportunity slips through the cracks
- Maintaining clean, accurate notes and pipeline records so the BDM team has everything they need to succeed in the field
- Earning commission on opportunities you generate that convert into sales
- Participating in regular team huddles, coaching sessions and training to keep developing your sales skills

WHAT WE'RE LOOKING FOR

- Comfortable with high call volumes, you can keep your energy and authenticity across 60+ calls a day
- Smart questioning skills,



you know how to uncover a real opportunity and what to do with it
- Strong follow-through, organised, disciplined and persistent without being pushy
- Natural communicator, warm, confident and genuinely interested in the people you speak with
- Exposure to a foundational sales or customer-facing role, retail, hospitality or call centre experience welcome
- Comfortable working from home independently with strong self-management and accountability
- Located in AEST or ACST time zone and able to work 8:30am to 5:00pm Monday to Friday

WHAT'S ON OFFER Total remuneration $73,640.40 at OTE

Base $52,357.50 + super ($58,640.40 fixed remuneration) + $15K OTE

OTE is uncapped and not a once-off. Top performers can hit that $15K OTE up to five times in a calendar year.

- Earn what you are worth: hit your targets and earn $73,640.40. Top performers go well beyond it.
- A clear career pathway: hybrid role within ~12 months ($110K+ earning potential), field BDM within ~24 months ($130K+ earning potential)
- Full training and coaching from day one, so you are set up to succeed
- Genuine work-from-home flexibility, Monday to Friday, 8:30am to 5:00pm AEST, evenings and weekends all yours
- A supportive, performance-driven team that backs its people

BUILD YOUR BRAND WITHIN A BRAND Thryv is in a major growth phase across Australia and New Zealand. This is not a business treading water. It is a business that is hiring at scale, investing in its people and building something real. The people who join now will be the ones who shape what the next chapter looks like.

You will not be a number here. You will be known by your team, backed by strong coaching, and rewarded when you deliver.

RECRUITMENT TIMELINE

We recruit on a rolling basis, with strong candidates shortlisted and interviewed as applications come in.

Next IST commencement: Monday 9 November 2026, our final intake for 2026. Spots are limited and this is your last chance to start with us this year, so if you're ready, don't wait to apply.

Following intake: February/March 2027 (dates to be confirmed).

WHAT HAPPENS NEXT

If your application is progressed you will receive an invitation to complete a HireVue video interview. Keep an eye on your inbox as you will have 24 hours to complete it once the link is sent. It is three questions, two minutes each, and it is your chance to show us who you are before we meet in person.

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Five yes answers? Let's talk.

Apply now and start the conversation. Start your career.

For more information contact Shannon Rooney Team Leader, Talent Acquisition on [email protected] or Jack Foulger, Talent Acquisition Partner on [email protected]

04•• ••• ••• | ••••@thryv.com

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