Client Account Manager (MSP) | Port Macquarie (Remote)

$90,000 - $100,000 + super An established Managed Service Provider is looking for a Client Account Manager to own the full relationship for a portfolio of business clients, acting as their trusted ICT advisor.

This is a strategic, relationship-led role, not a support or ticket-queue position. You'll be the person clients turn to for guidance on their technology direction, not just a point of contact.

What you'll be doing:

- Own the whole-of-business relationship for an assigned client portfolio, building trust with key decision makers as their go-to ICT advisor
- Develop and review client-specific ICT strategies annually, covering budgets, infrastructure refreshes and risk mitigation
- Run quarterly strategy reviews with clients, in person, to keep plans aligned to their business
- Manage renewals proactively, working ahead of expiry rather than reacting to it




- Identify service gaps and educate clients on how additional offerings genuinely benefit their business
- Lead proposals for major projects, owning the business case and presentation while technical teams handle the detail
- Work closely with Solution Architects and Engineers to ensure solutions are built around real client needs

What you'll bring:

- Proven experience in an Account Manager, Client Manager or Service Delivery Manager role within an MSP or IT services workplace
- A consultative, relationship-first approach, comfortable positioning yourself as a trusted advisor rather than a salesperson
- Strong communication skills, confident presenting strategy and proposals to business stakeholders
- Genuine account management discipline, managing renewals, growth and retention as core metrics, not an afterthought

📌 Account Manager (Port Macquarie)
🏢 Kaliba
📍 Port Macquarie