/n About Us /n ProSpend is a leading Australian spend management platform helping mid-market organisations gain greater visibility and control over company expenditure. /n Trusted by more than 1,000 organisations across Australia and New Zealand, ProSpend combines expense management, accounts payable automation, virtual cards, supplier management and financial controls into a single platform that empowers finance teams to make proactive financial decisions while improving employee productivity. /n /n The Chance /n We’re looking for a commercially driven Account Manager to own and grow a portfolio of existing ProSpend customers. /n /n This is a quota-carrying sales role, not a customer success position. You’ll carry monthly targets for new ARR from upsell and cross-sell, as well as a Professional Services quota. You’ll also be accountable for protecting and expanding the revenue in your portfolio. /n Your role is built on four pillars. /n /n Responsibilities : /n /n 1.

Sales: grow your portfolio /n /n

- Achieve your monthly ARR quota through upsell and cross-sell, plus your Services quota

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- Build your own pipeline through proactive outreach, account planning and opportunity discovery

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- Run the full sales cycle, from discovery and solution positioning through to proposal, negotiation and close

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- Manage your pipeline in HubSpot with accurate deal stages, close dates and forecasts for reporting and deal management

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Retention: protect your portfolio /n /n

- Review churn risk and usage drops every month

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- Build and run rescue plans for at-risk accounts

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- Lead annual renewals and negotiate pricing changes

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- Keep churn consistently low

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Engagement: drive adoption /n /n

- Deliver a proactive engagement plan for your portfolio through Executive Business Reviews (EBRs) and regular check-ins

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- Build trusted relationships with finance leaders and key stakeholders

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- Understand each customer’s business needs and set them up for long-term success

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- Drive deeper adoption across the ProSpend platform

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Advocacy: turn customers into champions /n /n

- Generate social proof through public reviews, case studies and customer referrals

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- Invite customers to join beta programs and user groups

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- Bring customer feedback back to the team so our product roadmap reflects what customers need

/n /n You’ll also work closely with our Professional Services, Product and Support teams. You’ll manage escalations when they arise and act as the voice of the customer inside ProSpend. /n /n What We’re Looking For /n /n

- 4-6 years’ experience in account management or B2B sales, ideally in SaaS, with a track record of meeting or exceeding quota

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- Proven ability to build your own pipeline without relying on inbound leads

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- Strong negotiation skills across renewals, pricing and commercial terms

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- A genuine love of talking to customers, and confidence engaging with CFOs and finance leaders

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- Disciplined CRM habits, with HubSpot experience highly regarded, and a commitment to accurate forecasting

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- A collaborative, cross-functional approach and a calm, solutions-focused manner during escalations

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- Strong organisation and the ability to manage a portfolio and competing priorities

/n /n Experience in fintech, accounts payable, expense management, financial operations or B2B software is highly regarded but not essential. /n /n Why Join Us? /n This role suits someone who is motivated by targets, enjoys commercial conversations and wants real ownership of a customer portfolio, with a direct impact on ProSpend’s revenue growth, retention and product direction. /n ProSpend is in an exciting growth phase, and we’re continually reviewing and refining how we work so our processes scale with the business. This isn’t a role where every week looks the same. You’ll be expected to take initiative, adapt to change and identify opportunities to improve how our Account Management function operates as we grow. /n /n If you enjoy improving, evolving and owning outcomes, you’ll thrive here. /n /n /n

📌 Account Manager (Sydney)
🏢 ProSpend
📍 Sydney