ABOUT US

FRANKIE4 is one of Australia's fastest-growing footwear brands, built on a simple idea: women shouldn't have to move through life in uncomfortable shoes because they want to look good - these things can co-exist.

Founded by podiatrists and backed by science-led design, we've spent the last 15+ years redefining what great footwear can be. Today, we have more than 150,000 five-star reviews, 9 concept stores across the globe, and teams based in Brisbane and Seattle supporting customers around the world.

Our customers are at the heart of everything we do. Every conversation, recommendation, and problem solved helps women move through life with confidence and comfort. That's why we're looking for people who genuinely care about delivering exceptional experiences and building meaningful connections with our community.

If you're customer-focused, proactive, and love being part of a fast-moving team that makes a real difference, we'd love to hear from you.

THE ROLE

Reporting to the Multi Site Store Manager, this is an exciting opportunity for someone ready to take the next step in their retail career. If you’re a driven team player with a passion for customer experience and a desire to grow your leadership skills, this role could be your perfect fit.

As our Assistant Store Manager, you’ll work closely with the team to create a positive and inclusive environment, learn the ropes of leadership, and develop your ability to inspire and motivate others. With the Multi-Site Manager not always on site, you’ll have the chance to take ownership, assist in decision making, and put your ideas into action.

If you’re eager to build your leadership experience, make a real impact, and grow your career in retail management, we’d love to hear from you.

RESPONSIBILITIES

- Leadership Support:



Assist the Multi Site Store Manager in leading the team, ensuring performance expectations and company standards are met. Act as Manager in their absence, supporting decision-making and smooth store operations.
- Customer Service Excellence: Provide exceptional customer service and lead by example in delivering helpful, personalised interactions. Support the team in resolving customer issues professionally and upholding service standards.
- Sales Support & Performance: Assist in driving sales by using insights and data to inform daily actions. Motivate and coach team members on sales behaviours, fostering a performance-driven, customer-first mindset.
- Team Development & Collaboration: Support the training, engagement, and development of team members. Help create a positive, collaborative environment where people feel supported and empowered.
- Operational Excellence: Assist with daily store operations, using strong organisation and time management to help maintain high standards in rostering, store presentation, and compliance.
- Stock Management & Visual Merchandising: Support stock management, replenishment, and stocktakes. Assist in executing visual merchandising plans to ensure the store is well presented and commercially effective.
- Loss Prevention: Support the implementation of loss prevention policies. Stay alert to risk and report or respond to incidents responsibly.
- Health & Safety:



Help maintain a safe environment for team members and customers. Follow safety procedures and report hazards promptly.

About you

- Experience: Minimum 2 years of retail experience, with at least 1 year in a leadership role.
- Leadership Skills: Strong leadership and team management skills, with the ability to motivate and coach the team to achieve their best.
- Customer Focus: A passion for delivering exceptional customer service and a strong understanding of customer needs.
- Sales-Oriented: Proven track record of achieving and driving sales targets and a deep understanding of key sales strategies.
- Operational Knowledge: Experience in managing daily retail operations, including stock control, visual merchandising, and expense management.
- Problem Solving: Ability to resolve customer issues, operational challenges, and team member concerns effectively and efficiently.
- Communication Skills: Strong verbal and written communication skills, with the ability to engage with customers, team members and key stakeholders, clearly and professionally.
- Organisational Skills: High level of organisational skills, with the ability to prioritise and manage multiple tasks effectively.
- Physical Ability: Ability to perform manual tasks, including lifting, standing for long periods, and organising stock.

Benefits

- Generous employee discount on our incredible range of shoes.
- A continuously growing range of employee benefits designed to support your personal and professional life.
- Access to a growing list of exclusive discounts from our external brand partners.
- Team-oriented and supportive work environment, with clear opportunities for internal growth and development.
- A values-driven culture that puts our people and customers first.

📌 Assistant Store Manager | Windsor Concept Store
🏢 FRANKiE4 Footwear
📍 Windsor