About Us

At WA Primary Health Alliance (WAPHA), we are dedicated to transforming and sustaining primary health care across Western Australia. As one of the 31 Primary Health Networks (PHNs) in Australia, we proudly manage three PHNs, guided by our 2023 - 2026 Strategic Plan. Since our establishment in 2015, we've been committed to strengthening primary care through innovative partnerships and a 'one health system' approach, ensuring better access to services and improved health outcomes.

Our work focuses on

- Supporting general practices to deliver top-quality patient care.
- Funding local primary health services tailored to community needs.
- Connecting local services to simplify the health care system.
- Leading system-wide reform for long-term impact.

As an organisation that thrives in a dynamic environment, we embrace change and seek team members who are adaptable and flexible in their approach. We are proud to be an inclusive organisation, welcoming applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, LGBTIQA+ individuals, people from diverse cultures, and people living with disabilities.

Learn more about our values and what it's like to work with us by watching the above video, or at www.wapha.org.au/joinourteam/

About The role The Atlassian Product Specialist maintains, supports and continuously improves WAPHA’s use of the Atlassian product suite, including Jira and Confluence. The role includes product administration, access design and management, license management, backlog hygiene, workflow development and enhancements, user support, reporting, documentation, release coordination and stakeholder engagement.

This position operates as an SME on the Atlassian product suite and will be required to acquire and maintain knowledge and capability with current, emerging and relevant functionality that could be used effectively and efficiently within WAPHA. The position will also function as a key user of the products within the Digital and Data Portfolio through taking on roles such as SCRUM management, backlog refinement, sprint planning and other relevant Agile or other processes within WAPHA.

?Employment Type: Full- time 2-year maximum term contract

?Location: WAPHA Head Office, Level 2, 1 Hood Street, Subiaco (Hybrid role)

?Salary: Band 5 ($114,442.06 - $128,750.29) Plus 12% Superannuation

Key tasks and responsibilities:

- Maintain and administer Atlassian products, including Jira and Confluence, to support WAPHA process, service and project management.
- Support product enhancements by gathering stakeholder requirements, translating needs into backlog items, documenting acceptance criteria and undertaking or coordinating implementation, testing, release and adoption activities.
- As required by management,



coordinate Agile Scrum activities for Digital and Data teams including sprint planning, stand-ups, sprint reviews, retrospectives, backlog refinement and follow-up of blockers and actions.
- Develop and maintain Jira workflows, boards, dashboards, filters, queues, permissions, templates and automation rules in line with approved governance and service management practices.
- Develop and maintain Confluence spaces, pages, templates, knowledge articles and documentation structures to support project, service, decision, risk, action and operational record management and reporting.
- Create and maintain reports and dashboards to support Digital and Data use of Atlassian products to manage demand, workload and delivery.
- Support stakeholder and vendor coordination related to the Atlassian product suite by preparing agendas, documenting outcomes, following up actions and maintaining product-related registers and support notes.
- Promote consistent use of Atlassian tools by providing user guidance, maintaining standards, identifying improvement opportunities and supporting adoption across Digital and Data and, when directed by management, other portfolios.
- Manage the Atlassian product suite to a standardised set of approved templates, workflows, fields, naming conventions, reports and documentation structures.
- Assist other portfolios to assess, configure and adopt Atlassian capabilities as their project, service, reporting and collaboration needs increase.

About you To be considered for this role, candidates must meet the following selection criteria:

Essential experience and education

- Relevant tertiary qualification, training, certification or equivalent practical experience in information technology, digital platforms, agile delivery or a related field.
- Demonstrated experience administering or supporting Atlassian products, particularly Jira and Confluence, in an operational, project delivery or service management environment.
- Demonstrated knowledge of Jira and Confluence functionality, features, concepts, models, workflows and capabilities.
- Demonstrated experience creating or maintaining standardised templates, workflow patterns, documentation structures, dashboards or reporting models within Jira and Confluence.
- Demonstrated experience supporting Agile activities, including sprint planning, backlog refinement, and stand-ups.
- Ability to translate stakeholder needs into clear epics, user stories, tasks,



acceptance criteria and configuration or enhancement requirements.
- Strong organisational skills, attention to detail and ability to maintain accurate documentation, registers, action logs, meeting records and product support notes.

Preferred knowledge and skills

- Atlassian certification or training in administering and managing Jira and/or Confluence.
- Certified Scrum Master, Agile, ITIL 4 or equivalent industry process knowledge.
- Experience using and supporting Jira Service Management and/or Jira Work Management to manage workflows, queues, dashboards and reporting.
- Experience coordinating with vendors, managed service providers, delivery partners and internal stakeholders to support product changes and service outcomes.
- Understanding of information security, access management, data quality, auditability and documentation controls relevant to Atlassian product administration.
- Problem solving and root cause identification skills, with the ability to work flexibly and adapt to changing priorities.
- Health industry knowledge and experience.

What we offer

- Enjoy a hybrid work model, combining the flexibility of working from home with access to our state-of-the-art Subiaco office.
- We're dedicated to your growth, with a strong commitment to employee development and professional learning opportunities.
- Take advantage of generous salary packaging, with up to $15,900 for general living expenses and $2,650 for entertainment, tax-free each year.
- Access to an Employee Assistance Program for professional and confidential support when you need it.
- Additional paid parental leave to help balance work and family life.
- Enjoy a paid day off during our Christmas shutdown period.
- Benefit from our $200 annual health and wellbeing reimbursement.
- Unlock thousands of learning opportunities with full access to LinkedIn Learning.
- Study leave options available to support your academic pursuits.
- Option to purchase additional leave for greater work-life balance.
- Access long service leave after 7 years if eligible, with a full 13 weeks available after 10 years of continuous service.

To Apply Please submit your application by clicking the ‘Apply’ button.

Your application should include your CV along with a cover letter. The cover letter should address the selection criteria as outlined in the job advertisement demonstrating your skills and experience relevant to the requirements of this role.

Applications close 11:59pm Thursday, 15th October 2026.

WAPHA reserves the right to commence shortlisting prior to the advertised close date.

If you have any queries, please email [email protected]. Please note that applications must be submitted via the link provided – applications received by email will not be accepted.

📌 Atlassian Product Specialist (Perth)
🏢 WAPHA
📍 Perth