The Company

With over 100 years of operational experience in the security industry, Southern Cross Protection has established itself as the leading provider of Mobile Patrol services. We deliver reliable security and alarm response solutions to customers across Australia!

The Role The Billing and Allocation Coordinator will play a critical part in ensuring accurate and timely customer billing, payment allocation, and account reconciliation while maintaining the integrity of financial records.

Work closely with our customer service, collections, operations, and finance teams to resolve billing discrepancies, support month-end process, and ensure transactions are processed accurately, efficiently and in accordance with company requirements.

Key Responsibilities

- Manage the accurate and timely processing of customer invoices, including reviewing billing information and supporting documentation
- Investigate and resolve billing discrepancies, rejected invoices, credit notes and customer billing queries
- Accurately allocate customer payments and reconcile receipts against outstanding invoices
- Investigate and resolve payment allocation issues, including unapplied, unidentified, short-paid and overpaid payments
- Maintain accurate customer billing, payment and financial records, ensuring documentation is complete and audit-ready




- Perform regular reconciliations and reporting across billing, accounts receivable and cash allocation, including supporting month-end processes
- Build strong relationships with customers and internal stakeholders to resolve billing and payment matters
- Support financial controls, compliance and continuous improvement initiatives across billing and payment allocation processes

Why choose SXP:

- People first culture
- State of the art office, with ergonomically adjustable workstations
- Chance for career progression

About You

- Intermediate to advanced Microsoft Excel Skills
- Strong attention to detail and accuracy
- Excellent communication and customer service skill
- Strong problem-solving and analytical abilities
- Ability to work collaboratively across departments
- Strong time management and ability to work well within deadlines

The successful candidate will join a supportive and inclusive workplace where we invest in our people through ongoing training, development and opportunities for internal career progression. We are committed to fostering a diverse workplace where our people can grow and build their careers with us. Southern Cross Protection Pty Ltd

ABN: 93 094 077 255

www.sxprotection.com.au

📌 Billing and Allocation Coordinator (Parramatta)
🏢 Southern Cross Protection
📍 Parramatta