- Shape digital experiences that reach thousands of customers
- Partner across product, UX, engineering and marketing teams
- Turn ideas into build-ready solutions that deliver impact

Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships, supporting our ambition to be the most customer centric company in Australia and Current Zealand. In the role of Business Analyst, you will join the Digital Sales team as we strengthen our focus on customer obsession, keeping it simple and winning together. The role is responsible for translating business problems into clear, testable requirements that enable the delivery of improved digital experiences and customer outcomes.

You'll make an impact each day by:

- Turning business needs into clear, build-ready requirements, user stories and acceptance criteria
- Working closely with stakeholders to understand customer needs, challenges and business objectives
- Mapping customer journeys and business processes to identify opportunities for improvement
- Facilitating workshops, interviews and requirement reviews to build shared understanding
- Supporting backlog refinement, testing and user acceptance activities
- Managing dependencies, risks and decisions to keep delivery aligned to business outcomes
- Partnering with product, UX, content, martech and engineering teams to bring new functionality and experiences to life
- Creating visual models and documentation that support decision-making and delivery outcomes

You'll bring to this role:

- Experience in business analysis, product delivery or a similar role within a digital environment




- Demonstrated ability to translate complex business problems into clear and testable requirements
- Strong stakeholder engagement and communication skills
- Experience working in agile environments, including backlog refinement, testing or UAT
- An ability to manage competing priorities and navigate ambiguity
- Strong analytical thinking, curiosity and attention to detail
- Exposure to martech, CMS platforms or digital customer experiences will be highly regarded

A diverse and inclusive workplace works better for everyone We know that when our colleagues feel valued and celebrated for who they are, our customers experience banking that’s fairer, more accessible, and designed with who they are in mind. That’s why we’ve built a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work. For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visit https://www.nab.com.au/about-us/careers/apply-for-job . To discuss adjustment requirements, please contact the NAB Careers team via [email protected] (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

At NAB, we’re committed to supporting our colleagues with a comprehensive range of benefits designed to help you thrive both professionally and personally, including enhanced leave options, wellbeing support, access to NAB Perks, and ongoing career development opportunities. If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.

Unsolicited CVs from agencies will not be accepted.

📌 Business Analyst (Melbourne)
🏢 NAB
📍 Melbourne