Business Systems Support Officer - Position No.970

Department: Information Services

Closing date: Sunday 25/10/2026 11:59 PM AUS Eastern Daylight Savings Time

Location: Sale and Bairnsdale, Victoria, with hybrid working arrangements available

Permanent Full Time

Band 6 $92,473–$100,655, plus 12% statutory superannuation A permanent full-time opportunity exists for an experienced and solutions-focused business systems professional to support and improve core business applications across Wellington Shire Council and East Gippsland Shire Council.

As Business Systems Support Officer, you will provide operational support, analysis, training and business improvement advice to help maximise the performance of Council’s enterprise applications and software systems. Working closely with system users, Information Services colleagues and software providers, you will identify requirements, coordinate enhancements and support successful system changes, upgrades and transitions.

About The Opportunity

Key Responsibilities

- Providing operational support and administration for Council’s core business applications and software systems.
- Eliciting and analysing business requirements, processes and system functionality to identify practical improvements.
- Preparing functional specifications and documenting new and existing business and application processes.
- Coordinating system enhancements, upgrades, maintenance, testing, training and business transitions.
- Providing Civica and broader business systems training and support to users across both Councils.
- Liaising with business users, Information Services teams and software vendors to progress system solutions and improvements.

To Be Successful In This Role, You Will Have

- Experience managing or administering business systems, applications and service delivery processes.
- Demonstrated ability to analyse data, systems and business processes, identify improvements and clearly report findings.
- Experience developing policies, procedures,



process documentation and functional specifications.
- Strong communication and stakeholder engagement skills, including the ability to support and train a diverse range of users.
- Experience working with software vendors and coordinating system enhancements, testing, upgrades or implementation activities.
- Initiative, sound judgement and a collaborative approach to solving problems and delivering continuous improvement.
- A tertiary qualification in an information systems discipline would be highly regarded, and a current Victorian driver licence is required.

Why Wellington? Here at Wellington Shire Council, we have a strong commitment to create a workplace culture that is collaborative, provides work-life flexibility and encourages opportunities for growth and development. We take pride in providing a supportive workplace with great career opportunities for our employees. Every person at Wellington Shire Council brings their own unique experiences, perspectives and talents to help contribute to our vision of “Happy people, healthy setting and thriving communities”. As one of the largest employers in the region we have a diverse workforce of more than 500 staff who are based throughout the municipality, and we all work together as a team to make a positive impact in our community.

We use award-winning technologies to seek and implement innovative improvements across the organisation. We work hard to position ourselves as a leader in local government, continuously improving our diverse range of services for the betterment of our community.

We offer a rewarding culture of innovation,



flexibility and continued learning in a collaborative, supportive environment.

Wellington Shire Council is committed to upholding the Child Safe Standards and associated legislative requirements.

Wellington Shire Council is an Equal Opportunity Employer and is proud to encourage applications from people of different backgrounds, abilities, ages, genders and/or sexual orientations and gender identities.

Wellington Shire Council takes climate change and sustainability seriously and is looking to respond proactively and positively to the challenges ahead.

About Wellington

Wellington Shire Council is located in the Gippsland region of the state of Victoria, Australia and is approximately two hours east of Melbourne by road or rail. Many of us dream of a simpler lifestyle, with wide open spaces and no traffic jams. In The Middle of Everywhere, we live that enviable lifestyle every day.

In Wellington Shire you will find a wide range of beautiful environments to explore, with our pristine beaches, picturesque mountain ranges, temperate rainforests, wetlands and plenty of diverse, contrasting spaces to take your breath away.

Whether it’s a stroll along the iconic Ninety Mile Beach, a canoe down the Mitchell River or a bush walk through the Alpine National Park, there’s plenty to keep you busy in The Middle of Everywhere. Home to a range of tight-knit communities, you’ll quickly find yourself right at home with the wonderful people that make these towns so special.

From our lively restaurant and café culture to the very best in local produce, you’ll never be short of Sunday brunch ideas and places to try!

Visithttps://themiddleofeverywhere.com.au/ to find out why the Wellington Shire is a great place to live and work.

How To Apply

Applications should include a cover letter, resume and address the application questions within the online application form.

Applications must be in by 11:59 PM Sunday 25 October 2026 AUS Eastern Daylight Time

📌 Business Systems Support Officer (Bairnsdale)
🏢 Wellington Shire Council
📍 Bairnsdale