Company Description 4level 1 is a growing organization focused on delivering high-quality customer engagement and sales solutions across diverse industries. The company emphasizes professional service, transparent communication, and measurable results for clients. Team members are supported with training, performance feedback, and tools to succeed in fast-paced contact center environments. 4level 1 values integrity, collaboration, and continuous improvement.

The work culture encourages learning, accountability, and career development for individuals committed to excellence in customer interaction and telesales.

Role Description This is a full-time, on-site Call Center and Telesales Representative role based in Maadi, QLD. The representative will handle inbound and outbound calls, respond to customer inquiries, and provide accurate information about products and services. Daily tasks include engaging prospects, explaining offerings, following up on leads, and closing sales while meeting individual and team targets.

The role also involves documenting interactions in the system, resolving basic customer issues, and escalating complex cases when needed. The representative will participate in ongoing training,



apply call scripts and sales techniques, and collaborate with colleagues and supervisors to enhance service quality and sales performance.

Qualifications

- Strong Communication skills for clear, professional phone conversations and effective interaction with customers and teammates.
- Customer Service and Customer Support skills to handle inquiries, address concerns, and maintain positive customer relationships.
- Sales skills to qualify leads, present solutions, overcome objections, and achieve telesales targets.
- Training-related skills, including willingness to learn, apply new techniques, and participate in coaching and development programs.
- Basic computer and CRM system literacy, with the ability to update records accurately during and after calls.
- Detail-oriented, organized, and able to manage time effectively in a high-volume call environment.
- Previous call center, telesales, or customer-facing experience is preferred but not mandatory.
- Ability to work on-site in Maadi, QLD, and maintain reliable attendance and punctuality.

📌 Call Center And Telesales Representative (Maadi)
🏢 4level 1
📍 Maadi