Casual Customer Service Officer

Reference number: 11320

Closing date: 11pm – Friday 9 October 2026

- Casual position
- Band 4 rate - salary commencing at $49.87 per hour plus 12% superannuation (inclusive of casual loading)
- Deliver high-quality responsive services to customers within a supportive Council team

The Opportunity Moonee Valley City Council is seeking a dedicated and enthusiastic Customer Service Officer to join our high-performing Customer Service team. In this frontline role, you’ll be the first point of contact for the community in providing support, information, and resolution across a wide range of Council services.

As Customer Service Officer, you will work across multiple contact channels including phone, face-to-face, digital and social media, ensuring a consistent, high-quality customer experience. You’ll play a vital role in strengthening our customer-focused culture and promoting a positive public image of the Council.

Responsibilities

- Deliver professional and timely responses to customer enquiries, complaints, payments and service requests.
- Provide guidance and support to customers accessing digital services and platforms.
- Ensure accurate documentation and reporting of customer interactions using relevant corporate systems.
- Refer complex enquiries to specialist teams and follow up to ensure timely resolution.
- Participate in team-based planning, continuous improvement and service innovation initiatives.
- Assist in maintaining our internal knowledge base and contributing to effective information management.

About You

- Previous experience working in a high-volume, multi-skilled customer service workplace, with a strong commitment to excellence in service delivery.
- Proven ability to engage professionally and empathetically with a diverse range of customers across multiple channels.
- Strong digital literacy, including proficiency in Microsoft Word, Excel,



and other Microsoft Office products, with the ability to quickly learn and adapt to Council-specific systems and software.
- Solid numeracy and problem-solving skills, including experience with cash reconciliation processes.
- A calm and solutions-focused approach to managing enquiries and complaints, with excellent attention to detail and follow-through.
- A collaborative mindset and willingness to contribute to team goals, continuous improvement, and innovation in service delivery.

Next Steps Applications must be submitted through our online system and should be in line with the Moonee Valley City Council Application Guide. Applications that do not meet these requirements may not be considered.

For further information about the role, please contact Michelle Rowlands, Team Leader Customer Service on (03) 9243 1136. If you'd like to view the Position Description, learn more about what we do, or find out why Moonee Valley City Council is a great place to work, visit our Careers website at https:https://mvcc.vic.gov.au/work/my-career/work-with-us/

Moonee Valley is a great place to live, work and visit. We are a local government within the north-west metropolitan area of Melbourne, providing a range of services to some 130,000 residents and over 10,000 businesses.

Our 1,200 employees bring their differing backgrounds, experiences and unique perspectives to our collaborative environment, and are supported to share ideas, initiatives and talent, making a positive impact on our community for now and in the future.





Some of the great benefits of working at Moonee Valley City Council are flexible working conditions, learning and development opportunities, supportive leadership and various staff benefits.

Our Council offices are located in the heart of our vibrant, diverse community with great food, cafes and green spaces nearby. We have excellent public transport at our doorstep as well as cycling access for our employees.

At Moonee Valley City Council, we pride ourselves on having job opportunities which make a real difference in the community and having a workplace which values everyone’s unique skills and attributes.

Our Culture of Inclusion

If you are interested in the role but feel you may not meet the full range of selection criteria, we encourage you to contact us to discuss your experience and application for this position.

We don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our services and our community. With a focus on inclusion, accessibility and flexibility, we'll support you at every stage of your career. We recognise the importance of balance and embrace work agility, understanding that this means different things to each and every one of our employees.

Moonee Valley City Council is proud to be an Equal Chance and Child Safe employer and we value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability. If you have a reasonable adjustment, support or access requirement, we encourage you to let us know through your application or email [email protected] or call 9243 1122.

📌 Casual Customer Service Officer X 2 (Melbourne)
🏢 City Of Moonee Valley
📍 Melbourne