Make a Real Difference in People's Lives - Join Suncorp's Workers Compensation Claims Team

Are you passionate about helping others and delivering exceptional customer service? Suncorp Group is looking for a motivated and compassionate professional to join our Workers Compensation Claims team in a role where your work truly matters.

You'll manage a portfolio of personal injury claims and play a key role in supporting people through challenging times.

This is a permanent, full-time opportunity based in Darwin, with the flexibility of a hybrid work environment.

What You'll Be Doing

- Managing a portfolio of Workers Compensation claims for small, medium, and large employers

- Accurately assessing claims and ensuring injured workers receive the correct entitlements on behalf of iCare

- Communicating clearly and empathetically with all stakeholders

- Prioritising your workflow to meet key timeframes and deliver a seamless experience

- Collaborating with internal teams and external partners to deliver proactive case management

- Providing high-quality customer service to employers, injured workers, and legislative authorities through compliant, efficient, and timely support What You'll Bring
- A passion for people and a proven track record in delivering exceptional customer service

- Strong communication skills, you know how to listen, engage, and resolve issues effectively
- A team-focused attitude with the ability to thrive in a high-volume, fast-paced environment

- Empathy and compassion for those navigating complex, often emotional situations
- The ability to analyse information and make sound, timely decisions

- Experience in Workers Compensation or Personal Injury claims is highly regarded

- Allied Health background? That's a bonus! What we can offer you

- Suncorp's employee benefits are designed to support, empower and reward our people. Some of our advantages include:





- Employee discounts and rewards - exclusive offers on more than 400 of Australia's large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Insurance, AAMI, Shannons, Apia and GIO.

- Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.

- Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.

- Wellness - We offer a wide range of initiatives to promote our employees' health and financial wellbeing.

This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

- It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

Why you'll love working with us

At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we've had to become even more customer obsessed, innovative and performance driven than ever before.Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we're here. Caring for others, being courageous and doing the right thing underpins everything we do.

Chase the sun, apply online today

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact *@suncorp.com.au or a confidential conversation.

📌 Claims Advisor (Darwin)
🏢 Suncorp
📍 Darwin