About us

At Gratifii, we believe loyalty should feel good. For businesses and for their customers. We design, build and run rewards, loyalty and incentive programs for some of the region’s most recognisable brands. Our work spans both B2C and B2B: consumer loyalty, member engagement, employee recognition, channel partner incentives and reseller programs. We bring creative, rewards content, campaign management and program operations together under one roof.

Today we work with 90+ clients across APAC, connecting with more than 20 million customers, members and employees. Our supplier ecosystem now sits at several thousand partners.

Our roadmap is clear: to be the leading end-to-end partner in loyalty and rewards across the region.

Great programs start with great partnerships.

As our Client Services Manager based in Sydney, you'll manage a portfolio of key clients, building trusted relationships and helping their loyalty and rewards programs succeed.

You'll get to know each client's business, customers and priorities, and turn that understanding into practical recommendations, fresh ideas and well-delivered initiatives. From shaping a brief to reviewing results, you'll keep the client's goals at the centre and look for opportunities to strengthen their program.

You'll work closely with specialists across creative, tech, rewards and loyalty, bringing together the right people to deliver great work. Reporting to the Head of Client Partnerships, you'll have the support of an experienced team and the opportunity to make a meaningful contribution as we continue to grow.

What you'll do

- Build trusted partnerships: Become the go-to person for your clients, getting to know the people behind each account and building relationships that last through regular communication and proactive support.
- Understand what success looks like: Work with clients to define their goals, then help shape programs and initiatives that move them closer to those goals.
- Bring ideas to life: Turn client needs into clear briefs, and work with our creative, tech,



rewards and loyalty specialists to deliver work you're proud of.
- Keep programs moving forward: Manage timelines, priorities and budgets so initiatives land well, and share performance insights that help clients see what's working.
- Spot opportunities for growth: Look for new ways Gratifii can add value, whether that's a fresh campaign, a current reward offer or a smarter way to engage members.
- Take ownership: Keep clients informed, anticipate issues, coordinate solutions and follow through on your commitments.

What you'll bring

- 3+ years in client services, account management or a similar client-facing role. Experience in loyalty, rewards, agency or tech is a bonus.
- A genuine interest in people, and a natural ability to build trust with clients and colleagues.
- Confidence working with senior stakeholders and navigating every conversation with professionalism and care.
- Experience bringing different teams together. You don't need to be an expert in everything, because you'll have specialists right beside you.
- Strong organisation skills and a knack for keeping several things moving at once.
- Transparent, considered communication, both written and in person.
- A degree in Marketing, Communications, Business or a related field (not mandatory).

Why you'll enjoy working with us

At Gratifii, we build the loyalty and rewards technology that helps brands across Australia, New Zealand and Asia make their customers feel good. You'll join a small, ambitious team where ideas move fast, people genuinely back each other, and your work makes a visible impact. We offer hybrid working arrangements (3 days in the office, 2 days WFH), access to the same amazing rewards and incentives that our clients get, and real room to grow.

Ready to make an impact?

If this sounds like the role for you, we'd love to hear from you. Apply via LinkedIn with your CV and a short note about a client partnership you're proud of. Include your salary expectations. Questions? Email us at [email protected]

You must have the right to work in Australia or be eligible for a work-sponsored visa.

📌 Client Services Manager - Loyalty (Sydney)
🏢 Gratifii
📍 Sydney