Intertek SAI Global is looking for a Client Services Specialist to join our Assurance team in Sydney. This is a varied, client-facing role where you’ll support customers throughout their journey with us, coordinate administration and scheduling activities, and work closely with internal teams to deliver an excellent customer experience.

About the Role

As a Client Services Specialist, you’ll be an important point of contact for our clients, helping them navigate enquiries, resolve issues and access the information and support they need. You’ll work across different parts of the end-to-end client services process, balancing customer needs with our internal processes, accreditation requirements and service standards. The role suits someone who is organised, adaptable and comfortable managing multiple priorities in a busy setting.

What You’ll Be Doing

- Provide high-quality customer service to internal and external clients.
- Respond to client enquiries promptly and professionally via phone and email.
- Manage administration, workflow and scheduling activities.
- Maintain accurate client information and records.
- Help customers resolve issues through effective problem-solving and troubleshooting.
- Provide clear information about our products and services.
- Build positive relationships with clients and internal stakeholders.
- Manage and appropriately escalate customer issues and complaints.
- Work collaboratively with other teams across the Assurance business.




- Participate in client meetings when required.
- Maintain knowledge of relevant processes, program requirements and accreditation requirements.

About You

We’re looking for someone who brings:
- 3–5 years’ experience in a customer service environment.
- Strong customer service and relationship-building skills.
- Excellent written and verbal communication skills.
- Strong time management, organisation and prioritisation skills.
- The ability to confidently manage multiple tasks and competing priorities.
- Strong computer literacy, including Microsoft Office and database systems.
- A proactive, solutions-focused approach to customer enquiries.
- The ability to adapt to change and work effectively under pressure.
- Experience or knowledge of certification systems is desirable, but not essential.

Why Join Intertek SAI Global?

At Intertek SAI Global, you’ll be part of a global organisation helping businesses manage risk, improve quality and build confidence through assurance and certification services. You’ll join a collaborative team where customer experience matters and have the opportunity to develop your knowledge within the assurance and certification industry.

If you’re an experienced customer service professional looking for a varied role where you can build relationships, solve problems and make a genuine impact on the client experience, we’d love to hear from you.

📌 Client Services Specialist (Sydney)
🏢 Intertek
📍 Sydney