Consumer Engagement Coordinator

Quality, Risk & Innovation

Health & Allied Services Managers and Administrative Workers 2025-2027 (HS4)

48 hours per fortnight

Part Time, Max Term 12/10/2026 – 02/07/2027

Echuca Regional Health proudly serves the Shire of Campaspe and Murray River Council communities, with Echuca and Moama located side by side on the banks of the Murray River. We offer a wide range of hospital, aged care, and community health services, and are growing as a sub-regional teaching health service. With over 1,000 staff, we’re the largest employer in the region—providing real opportunities for career growth, development, and making a difference close to home.

About the Role:

Applications are sought from suitably qualified Consumer Engagement Coordinators to join the Quality, Risk & Innovation team at Echuca Regional Health.

This position plays a pivotal role in coordinating, promoting, supporting and evaluating consumer participation and patient experience initiatives across the organisation. The successful applicant will work collaboratively with consumers, patients, carers, staff and community stakeholders to ensure the consumer voice is embedded in service planning, delivery and evaluation

Key responsibilities include:

- Develop and implement consumer engagement strategies and frameworks across ERH.

· Facilitate and support consumer participation activities, including recruitment, orientation and ongoing support of consumer representatives. · Coordinate patient experience surveys, including the Victorian Healthcare Experience Survey (VHES), and communicate outcomes to managers and teams.

· Coordinate and promote patient stories and consumer feedback processes throughout the organisation.

· Prepare reports for managers, executive leadership and Board committees.

· Lead the development and review of policies,



procedures and resources relating to consumer participation and patient experience

Qualifications/experience required:

- Experience in a consumer, community engagement or related role.
- Demonstrated understanding of patient, carer and consumer participation within healthcare settings.

· Exceptional interpersonal and stakeholder engagement skills. · Strong written and verbal communication skills, including report writing and presentation of data.

· Relevant tertiary qualifications in health, human services or a community-related field will be highly regarded

Why Work at ERH?

At ERH we offer a supportive and inclusive culture that offers prospect for growth and development. As well as that we have a fantastic range of benefits for our employees, including:

· Generous salary packaging opportunities, to increase your take-home pay each fortnight

· Flexible working arrangements

· Supportive and experienced leadership

· Health and wellbeing programs

· Career progression and skill development opportunities

· Confidential Employee Assistance Program for staff and family

· Free onsite parking

· Free staff vaccinations

How to Apply:

All applicants are to apply online via Seek and must include:

· A Cover Letter

· Resume

· Key Selection Criteria**

**Please note: Selection Criteria can be located within the position description.



Applicants are required to send a separate document detailing response to the ‘selection criteria’ to [email protected] For a copy of the Position Description please go to: ERH website or email [email protected]

Enquiries about this position should be directed to Megan Kairns, Director, Quality Risk & Innovation on: (03) 5485 5495 5485 5495) or [email protected]

Applications Close: 14th October 2026 Apply today!

Applications will be reviewed as they are received, and interviews may take place prior to the closing date.

We appreciate the time taken to apply. Only shortlisted candidates will be contacted; if you do not hear from us, please assume your application has been unsuccessful on this occasion.

Applications are not accepted from agencies.

Diversity and Inclusion

At ERH, we value and celebrate the diverse backgrounds, experiences, and talents of our people. We encourage applications from all members of the community, including people of Aboriginal and Torres strait Islander descent, culturally, linguistically and gender diverse people and, mature aged people.

We are a child-safe organisation (see Victorian Government Child Safe Standards) and proudly Totally Smoke Free.

Should you require any additional support or reasonable adjustments during the recruitment process they are available upon request. For application support, contact [email protected]

Pre-Employment Requirements

This position requires completion of a satisfactory National Police Check and (where relevant) provision of a Working with Children Check and check on the Disability Worker Exclusion Scheme prior to appointment. Vaccination status in line with policy and procedure at this time. Applicants must hold Australian Citizenship or hold Australian Work Rights to be eligible. Financial support towards VISAS is not available.

📌 Consumer Engagement Coordinator (Echuca)
🏢 Echuca Regional Health
📍 Echuca