Company Description XL Service Bodies Pty Ltd is a long-standing market leader in Australian service body manufacturing, pioneering the concept in 1991 and building a reputation for durable products that perform in harsh conditions. The company is trusted by major private and government organizations, including leading utilities, resources, transport, and global humanitarian agencies. XL manufactures in Australia and exports to regions such as New Zealand, the Pacific Islands, the Middle East, Asia, Africa, and Europe.

With a strong commitment to innovation and Industry 4.0 technology, XL leverages advanced 3D modelling and sheet metal machinery to deliver high-quality, repeatable solutions and effective parts replacement. XL maintains a diverse workforce and a culture that rewards initiative, continuous improvement, and a strong focus on meeting customer and staff needs.

Role Description The Customer and Parts Support Coordinator is a full-time, on-site role based in Wacol, QLD. This position coordinates customer inquiries, orders, and after-sales support related to service bodies and replacement parts, ensuring timely and accurate responses. The role includes processing and tracking parts orders, preparing quotations, updating customer records, and liaising with production, logistics, and sales teams to meet delivery and service commitments.

The coordinator will manage phone and email communication, troubleshoot basic product or parts issues,



and escalate technical matters when required. Daily responsibilities also involve maintaining inventory and parts data, monitoring lead times, supporting warranty or service claims, and contributing to continuous improvement of customer service processes.

Qualifications

- Customer service and coordination skills, including handling inquiries, managing orders, and maintaining accurate customer records.
- Administrative and data management skills, such as working with order processing systems, CRM or ERP platforms, and basic reporting.
- Strong communication skills, both written and verbal, with the ability to collaborate effectively across production, sales, and logistics teams.
- Organizational and time management skills, including prioritizing multiple requests, meeting deadlines, and following structured processes.
- Basic technical aptitude or interest in automotive, manufacturing, or mechanical products to understand service bodies and parts.
- Proficiency in standard office software (e.g., email, spreadsheets, word processing) and comfort learning new digital tools.
- Previous experience in parts coordination, customer support, or a related role within industrial, automotive, or manufacturing environments is beneficial.
- Relevant vocational training or certification in administration, customer service, logistics, or a related field is an advantage.

📌 Customer And Parts Support Coordinator (Queensland)
🏢 XL Service Bodies
📍 Queensland