Customer Care Consultant / Service Advisor

Stanmore Mazda

Stanmore Mazda is seeking an enthusiastic and customer-focused Customer Care Consultant / Service Advisor to join our successful and long-established Service Department located in Stanmore, in Sydney's Inner West.

This is an excellent opportunity for an individual with outstanding customer service skills who enjoys working in a fast-paced environment and is committed to delivering exceptional customer experiences.

Essential Criteria

- A genuine passion for customer service
- Strong communication and interpersonal skills
- Excellent organisational and time management skills

- High attention to detail
- Ability to work effectively within a team environment
- Professional presentation and positive attitude
- Current Australian driver's licence with a clean driving record

- Commitment to delivering outstanding customer satisfaction
- Ability to multitask and work efficiently under pressure

Desirable Criteria

- Previous experience in a Service Advisor, Customer Service, Hospitality, Retail, or Automotive role

- Experience using dealership management systems such as EraPower/Pentana
- Knowledge of vehicle servicing and maintenance processes
- Strong administration and computer skills

Key Responsibilities

- Welcoming and assisting customers with their service requirements
- Preparing repair orders and accurately documenting customer concerns

- Coordinating vehicle servicing and repairs with workshop technicians




- Providing customers with service updates and repair recommendations
- Managing phone, online, and email service bookings

- Following up with customers after servicing to ensure satisfaction
- Assisting with daily administrative duties, including repair order processing and banking
- Utilising internal dealership systems and processes, including EraPower/Pentana

- Building and maintaining strong customer relationships
- Achieving customer satisfaction and dealership performance targets

Remuneration & Advantages An attractive remuneration package, above industry standards, is available for the right candidate.

Superannuation is paid in addition to the base salary.

Benefits include

- Ongoing training and support
- Career development opportunities
- Supportive team environment

- Experience working with industry-leading dealership software, including EraPower/Pentana
- Receive one paid rostered day off (RDO) each month
- Employee discounts and dealership benefits

Application Interested and suitably qualified applicants should apply through this site or email their resume directly to:

Johan Viljoen

Service Manager

Stanmore Mazda [email protected]

Applicants must be currently residing in Australia and be Australian or New Zealand citizens, permanent residents, or hold unrestricted working rights in Australia.

Only shortlisted applicants will be contacted.

Stanmore Mazda is an equal opportunity employer and welcomes applications from all suitably qualified candidates.

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