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- Employment type: Casual via Randstad Agency

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- Start date: 9 November 2026

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- Training: Full-time attendance required up to 2 weeks (online)

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- Location: We are open to all locations across Australia with a suitable home office - those in regional areas are encouraged to apply

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- Hours: Work patterns will vary from week to week, making it ideal for someone seeking flexibility

/n /n About the role /n At CSC, we support current and former Australian Government and Defence employees through some of life's most important moments. As a Customer Engagement Assistant, you'll help deliver a positive and professional experience for our customers by providing timely support across phone and email channels. /n You’ll be the first point of contact for CSC’s members, helping them make sense of their super and providing clear, caring guidance. Whether it’s a question about their balance, a benefit, or insurance, you’ll be there to support them with empathy, confidence and clarity. /n What you'll do /n /n

- Respond to inbound customer calls and emails with professionalism and care /n
- Process routine updates to customer records

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- Issue standard customer documents and correspondence

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- Assist customers with website access and general enquiries

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- Maintain accurate records of customer interactions

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- Work collaboratively to meet team service standards and deadlines

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- Contribute to a positive, customer-focused team culture

/n /n What we're looking for /n /n

- Experience in a customer-facing role

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- Empathetic, calm and confident communicator

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- Quick thinker who’s comfortable learning recent systems and processes /n
- Understanding of privacy, compliance and professional standards /n /n Why join CSC? /n /n




- This is a casual opportunity offering flexible hours. The successful candidate will work on an as-needed basis, with hours varying depending on operational requirements. We value flexibility and will work with you to provide a schedule that supports both business needs and personal commitments where possible

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- Join a culture that supports and encourages a diverse and inclusive workforce, where our goal is to be a great place to work, ensuring all people feel valued, respected and supported /n /n How to apply? /n To apply for this opportunity, please submit your application via the apply link in this advertisement. /n To ensure all applications are considered in the review process, we request you to please apply through the advertised links only. /n /n
- Please note: no agency applications accepted /n /n What you'll get in return - A career where you'll belong /n At CSC, we’re committed to more than super — we’re committed to people. That means creating a workplace that values diversity, promotes equity, and fosters inclusion across everything we do. /n Our gender equality strategy is more than a promise — it’s a plan. We're actively increasing representation in our workforce, removing barriers to career progression, and creating pathways for all employees to grow and succeed. /n We welcome candidates of all genders, cultural backgrounds, ages, sexualities, and abilities.

We offer flexible work, inclusive policies, and development opportunities designed to support you at every stage of your career. /n We’re proud to be an equal opportunity employer — and proud of the progress we’re making. /n Join a workplace where you can thrive, grow, and belong. /n Learn more about CSC and our benefits: /n https://www.csc.gov.au/about-csc/careers /n

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📌 Customer Engagement Assistant (Canberra)
🏢 Elmo
📍 Canberra