Midwest Auto Group is seeking a highly motivated and people-focused Customer Experience Co-ordinator to lead and enhance the overall experience across our dealership operations.

This newly created role is an exciting opportunity for an experienced professional who is passionate about delivering exceptional customer service and creating positive experiences at every stage of the dealership journey.

Working closely with department managers and frontline teams, you will play a key role in supporting client satisfaction, identifying opportunities for improvement, and ensuring our customers receive a consistent, professional and welcoming experience.

About the Role

As the Customer Experience Co-ordinator, you will act as a central point of contact for customer feedback, support retention initiatives, and work collaboratively with departments to maintain the highest standards of customer care.

- Key responsibilities include:
- Monitoring and improving the customer journey across sales, service and parts.
- Managing customer feedback, enquiries and escalated concerns in a professional and timely manner.
- Developing and implementing initiatives that enhance engagement and build long-term loyalty.
- Supporting dealership teams in delivering outstanding service at every touchpoint.
- Coordinating customer communication programs and follow-up activities.
- Preparing reports and providing recommendations to management on customer satisfaction trends and opportunities for improvement.

What Makes You a Great Fit You are a people-focused professional who enjoys building positive relationships and creating exceptional customer experiences. You may come from a customer service,



customer relations, hospitality, retail management, or similar customer-focused background, and you take pride in delivering high levels of service.

You are an effective communicator with robust organisational skills and a positive, solutions-focused approach. Comfortable using Microsoft Office and other computer systems, you can confidently manage customer enquiries, resolve issues and identify opportunities for improvement. Most importantly, you are passionate about making a difference and helping create a welcoming and memorable experience for every customer.

Automotive industry experience is desirable but not essential.

What we Offer

- A full-time, permanent position.
- Competitive remuneration package.
- Supportive leadership and a collaborative team environment.
- Ongoing training and professional development opportunities.

About Us Midwest Auto Group is a well-established automotive dealership group based in Geraldton. As part of the Magic Enterprises Group, which operates four dealerships across WA, we are committed to delivering exceptional service and building lasting relationships with our customers.

Conveniently located on the corner of Urch and Phelps Streets, our dealership is surrounded by local shops and cafes and is just a short walk from the Geraldton foreshore and Town Beach.

Ready to Apply?

If you are passionate about customer service and want to play a key role in shaping the customer experience at Midwest Auto Group, we would love to hear from you.

Simply click apply now or email your resume to Jack our Dealership Principal at [email protected]

Please note only shortlisted candidates will be contacted.

📌 Customer Experience Co-ordinator (Geraldton)
🏢 Magic Group
📍 Geraldton