Customer Service associate

Full Time | Banyo, Brisbane

About Hairjamm

Hairjamm is an Australian-owned qualified haircare company supplying leading salon brands throughout Australia and Recent Zealand, with a growing presence across APAC and EMEA markets.

We're committed to delivering exceptional products, outstanding service, and sustainable business practices. As a growing business, we recognise that great customer service and operational excellence are fundamental to supporting our customers and driving continued growth.

We are currently seeking an enthusiastic, organised, and customer-focused Customer Service & Administration Coordinator to join our Banyo Head Office team.

About the Role

As the first point of contact for many of our customers, you will play a key role in ensuring customer orders are processed accurately, efficiently, and on time.

This role is ideally suited to someone who enjoys administration, order processing, and data accuracy, and takes pride in ensuring every order is processed correctly and every customer receives professional and effective service.

This role has a strong focus on order processing, data entry, customer communication, and administration. You will work closely with our Sales, Warehouse, and Supply Chain teams to ensure customer orders progress smoothly from receipt through to delivery.

Success in this role requires exceptional attention to detail, strong organisational skills, and the ability to manage high volumes of orders accurately while maintaining excellent customer service.

Key Responsibilities

Order Processing & Customer Administration

- Process customer orders accurately and efficiently within company systems.

- Perform high-volume data entry with a strong focus on accuracy and attention to detail.





- Manage order amendments, returns, credits, and customer account updates.

- Monitor customer backorders and communicate delivery expectations.

- Verify pricing, product codes, and order information before processing.

- Create and maintain customer records and account information.

- Ensure all customer and order information is accurately recorded and maintained.

- Process orders received via phone, email, sales representatives, and online channels.

Customer Service

- Respond to customer enquiries via phone and email in a professional and timely manner.

- Provide information regarding products, pricing, stock availability, promotions, and order status.

- Resolve customer enquiries and concerns efficiently and professionally.

- Build strong relationships with salon customers and internal stakeholders.

- Deliver a consistently high level of customer service that reflects the Hairjamm brand.

Team Coordination

- Liaise with Warehouse, Sales, and Supply Chain teams to ensure accurate and timely order fulfilment.

- Assist with resolving stock, freight, and delivery-related enquiries.

- Monitor order progress and proactively communicate updates to customers.

- Support process improvements aimed at enhancing efficiency and customer satisfaction.

- Provide general administration support across the business as required.

About You





You are organised, reliable, and customer-focused, with a passion for accuracy and administration. You enjoy working in a fast-paced environment and take pride in ensuring every order is processed correctly.

Essential

- Previous experience in customer service, administration, order processing, or data entry.

- Fast and accurate data entry skills.

- Exceptional attention to detail.

- Strong organisational and time management skills.

- Ability to manage multiple priorities and meet deadlines.

- Excellent written and verbal communication skills.

- Professional and customer-focused approach.

- Ability to work both independently and as part of a team.

Highly Regarded

- Experience processing orders within a wholesale, distribution, FMCG, or manufacturing environment.

- Experience using ERP or order management systems.

- Experience using Attaché or similar software.

- Intermediate Microsoft Office skills, particularly Outlook and Excel.

- Experience supporting business-to-business (B2B) customers.

Why Join Hairjamm?

- Join a growing Australian business with a robust reputation in the professional haircare industry.

- Be part of a supportive and collaborative team.

- Take ownership of a role that is critical to customer experience and business operations.

- Work closely with multiple departments across the business.

- Staff product benefits.

- Opportunity to contribute to continuous improvement and business growth.

Employer Questions

1. How many years' experience do you have in customer service, administration, order processing, or data entry?

2. Do you have unrestricted working rights in Australia?

📌 CUSTOMER SERVICE ADMINISTRATION OFFICER (Banyo)
🏢 Hairjamm
📍 Banyo