Who are we:

We are an indoor skydiving wind tunnel based in Penrith, NSW. Our weekdays are quieter, with training sports skydivers, tourists, military and school groups. Our weekends are busy with families, birthday parties and groups celebrating occasions. We are passionate about providng a highly quality experience.

Eligibility

Must me age 18+ and willing to learn to operate (drive) the wind tunnel.

Must be availabile during the day on weekdays.

This role is suitable for someone with a flexible schedule and/or university students.

About the role

You'll love interacting with people and sales come naturally, you might have experience in a coaching or sports background. No indoor skydiving experience is required.

We are looking for casual or permanent part-time with guaranteed availability over the school holidays. Casuals may also be called upon to cover staff leave or peak periods on any day of the week including weekends.

We’re looking for someone who:

- Has great people skills and can chat to just about anyone
- Has experience in either a sales, customer facing role or leisure activity, or has experience with teaching and coaching
- Is confident, organised, and hardworking
- Is comfortable working weekdays, evenings, weekends, and public holidays
- Is happy to jump in front of a camera (or behind it) for social content
- Is a team player and will always look for ways in which to make the work day a little brighter!

Hours & Pay: Your hours will vary based on operational needs, you may be working weekends,



mid-week shifts, evenings, and public holidays. You’ll be paid an hourly rate with additional penalty rates for Sundays and public holidays, in line with the relevant award or agreement. Casual loadings apply to casual positions.

Main Duties/Responsibilities:

- Approach guests in the building and guide guests around the facility
- Process bookings (direct and indirect), rescheduling, and check-in using a computer
- Process cash and eftpos sales using a POS system
- Answer phone calls and email enquiries using helpdesk software
- Ensure waivers are complete and current
- Communicate effectively with team members throughout the day
- Have a proactive attitude towards foreseeable problems each day
- Deal with guests, suppliers and team members professionally at all times
- Product knowledge and reccomendations
- General cleaning, wiping tables and emptying bins
- Open and closing of the facility
- Keep up to date with latest offers and promotion
- Upselling and Cross selling
- Asistance with social media content collection
- Safely operate (Drive) the wind tunnel (once qualified)

Pay: $33.85 – $47.39 per hour

Perks

- Employee discount

Application Question(s):
- Are you over 18 years?

Experience:
- Customer Service: 2 years (Required)
- Microsoft Office: 1 year (Preferred)
- POS: 1 year (Required)

Licence/Certification:
- Full Driver Licence (Preferred)

Work Authorisation:
- Australia (Required)

Work Location: In person

📌 Customer Service (Penrith)
🏢 iFly Downunder
📍 Penrith