- Make a real difference supporting people in housing.
- Varied role combining customer service, administration and problem-solving.
- Salary packaging available

Lead a frontline team delivering community‑focused tenancy and support services | Inner Brisbane location

Your new company

Join a purpose‑driven community services organisation dedicated to providing secure, secure and affordable housing across the northern Greater Brisbane and Moreton Bay regions. The organisation supports over 900 households through a mix of boarding houses, units, townhouses and family homes, working closely with government, support agencies and sector partners to create sustainable tenancies and positive client outcomes. You'll be part of a team that is deeply committed to social impact, compassionate service delivery and strengthening community wellbeing.

Your new role In this pivotal leadership role, you will oversee the daily operations of the customer service centre, ensuring a seamless, trauma‑informed and proactive experience across reception, phones, email, rent management, responsive maintenance, and administrative support.

You will

- Oversee the day‑to‑day operations of the service centre, ensuring a warm, accessible and supportive client experience.

- Guide and mentor Customer Service Officers to deliver responsive and trauma‑informed services.

- Manage rent reviews, maintenance enquiries, invoicing and key administrative functions.

- Coordinate contractors, cyclical works, and responsive repair reporting.

- Support the resolution of feedback and complaints with fairness and transparency.





- Monitor service delivery trends and contribute to continuous improvement.

- Work collaboratively with Housing, Assets and Finance teams to ensure seamless, holistic support for tenants.

- Build positive relationships with partners, agencies, contractors and community stakeholders.

What you'll need to succeed

- Experience leading frontline service or community support teams.

- Strong communication, relationship building and conflict resolution skills.

- Ability to work effectively with people experiencing disadvantage or vulnerability.

- Understanding of asset, property or contract management (highly regarded).

- Sound organisational skills and the ability to navigate complex issues.

- A commitment to person‑centred, trauma‑informed practice.

- Relevant qualifications or sector experience in housing, community services, property or construction (desirable).

What you'll get in return

- A meaningful leadership role that positively impacts individuals, families and communities.

- A supportive, values-driven workplace committed to learning and collaboration.

- Opportunities for professional development and sector engagement.

- The ability to shape service delivery and contribute to community wellbeing.

- Salary packaging available

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email @hays.com.au

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

📌 Customer Service Manager - Community Housing (Brisbane)
🏢 Hays Recruitment
📍 Brisbane