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/n We think outside the box by redefining recruitment/n At Synergie Australia, we’re more than just a recruitment agency. We connect great people with excellent businesses and focus on building long-term partnerships that create genuine opportunities. /n We are currently partnering with a well-established Australian steel and building products business to recruit an experienced Customer Service Manager for their operation in Campbelltown. /n This is a hands-on leadership role managing an established team of six within a busy, high-volume environment. We are specifically looking for someone with current Customer Service Management experience, ideally gained within steel, roofing, building products, manufacturing, wholesale or distribution.

The important parts/n /n

- $90,000 - $100,000 + Super, with flexibility for an exceptional candidate

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- Permanent full-time opportunity

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- Monday to Friday, 9:00am - 5:00pm

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- Campbelltown location

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- Lead an established Customer Service team of six

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- High-volume environment processing approximately 100 orders per day

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- Hands-on leadership role with a strong focus on customer relationships

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- Some after-hours availability may occasionally be required

/n What you will be required to do/n /n

- Lead, support and develop a team of six customer service professionals

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- Manage daily workloads and ensure orders are processed accurately and efficiently

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- Monitor team KPIs covering order accuracy, performance and staff retention

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- Coach and train team members and identify development opportunities

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- Conduct regular team and toolbox meetings

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- Build strong relationships with a broad customer base

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- Personally manage escalated enquiries, complex orders and customer issues

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- Work closely with sales, warehouse, production and transport teams

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- Drive improvements across customer service processes and workflows

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- Maintain high service standards within a fast-paced, technical environment

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- Develop a strong understanding of products, customers and internal processes

/n To be successful in the role you will/n /n

- Be currently working in a Customer Service Manager or equivalent leadership position

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- Have proven experience managing and developing a customer service team

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- Bring strong people management, coaching and relationship-building skills

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- Have experience managing team KPIs and performance

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- Be comfortable operating within a high-volume order environment

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- Have strong attention to detail and a focus on order accuracy

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- Be confident managing difficult conversations and customer escalations

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- Possess strong organisational and problem-solving skills

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- Be a hands-on leader who is willing to work alongside the team

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- Ideally have experience within steel, roofing, building products, manufacturing, wholesale or distribution

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- Experience with SAP or similar ERP/order management systems will be highly regarded

/n What’s on offer for you/n /n /n

- Permanent full-time opportunity

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- Monday to Friday, 9:00am to 5:00pm

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- Competitive salary of $90,000 to $100,000 + Super, with flexibility for the right candidate

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- Lead and develop an established customer service team

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- Supportive, dedicated and relaxed team environment

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- Opportunity to build strong relationships with an established customer base

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- Hands-on leadership role where you can influence team performance, training and customer service standards

/n About Synergie Australia/n /n Synergie is a global recruitment organisation with over 50 years of experience connecting talented people with employers across a range of industries. We pride ourselves on building strong relationships with both our clients and candidates, delivering recruitment solutions that create long-term success. /n If you're an experienced Customer Service Manager looking for your next leadership opportunity and want to join an established business where you can develop a team, strengthen customer relationships and make a genuine impact, we would love to hear from you. /n Apply now or contact the team at Synergie on 02 9220 6900 for a confidential discussion. /n /n

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📌 Customer Service Manager (Sydney)
🏢 Synergie
📍 Sydney