Join Hilti as a Customer Service and Sales Representative

Drive customer success, build relationships, and grow your career with a global leader in construction innovation.

This is an exciting opportunity to join our Customer Service team based in Rhodes, Sydney, where you'll play a key role in delivering exceptional customer experiences while contributing to business growth.

Reporting to the Customer Service Manager, your role as a Customer Service & Sales Representative will see you become a trusted partner to our customers, providing expert support, identifying opportunities, and helping them find the right solutions for their business.

If you're looking for a role where you can make an impact, develop new skills, and build a rewarding career with a company renowned for its high-performance and caring culture, we'd love to hear from you.

What You'll Do

- Deliver exceptional customer service while helping drive profitable sales growth.
- Provide product information, recommendations, and technical guidance via phone, live chat, and email.
- Build strong customer relationships by understanding their needs and delivering tailored solutions.
- Identify potential business opportunities and connect customers with the appropriate sales team members.
- Collaborate with internal teams to ensure a seamless customer experience.
- Continuously develop your product and industry knowledge to become a valued customer advisor.

What You'll Bring

- A customer-focused mindset with a passion for delivering outstanding service.
- Strong communication and relationship-building skills.
- A proactive, solution-oriented approach to problem solving.
- A desire to learn, develop, and take ownership of your career growth.
- Strong planning, organisation, and time management skills.
- The ability to work independently while contributing to a collaborative team setting.
- Ambition to grow and outperform,



with domestic or international mobility considered an advantage.

What's In It for You By joining Hilti Australia, you'll enjoy:

- Competitive salary and monthly bonus opportunities
- Industry-leading learning and development, including mentorship, internal development programs, and access to our learning academy
- 17.5% annual leave loading
- 5 additional "My Days" leave days each year
- Two paid volunteer days annually to support causes that matter to you
- Comprehensive wellbeing programs supporting your physical and emotional health
- Flexible working arrangements that promote work-life balance
- Referral bonuses of up to $4,000
- A diverse, inclusive, and supportive culture where everyone can thrive
- Career opportunities within a global business operating across 120+ countries

Why Hilti At Hilti, we're more than a construction industry leader. We're a global team of over 34,000 people united by a common purpose: Making Construction Better.

We invest heavily in our people, empowering them to grow, take on recent challenges, and build meaningful careers. Whether you're developing your customer service expertise, exploring a pathway into sales, or pursuing international opportunities, Hilti provides the tools, support, and culture to help you succeed.

Join a company where your ideas matter, your development is supported, and your career potential is limitless.

Our Commitment to Inclusion

At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.

Let's drive impact together.

Learn how our employees grow with Hilti from a Customer Service Role here - https://www.youtube.com/watch?v=rR1dJOcevZA

📌 Customer Service & Sales Representative (Rhodes)
🏢 Hilti(Aust
📍 Rhodes