Apex Building Products in Campbelltown is seeking an experienced and motivated Customer Service Team Leader to join our internal sales and customer service team.

This is an exciting opportunity for a customer-focused leader who enjoys working in a fast-paced environment and has a strong understanding of customer service, internal sales and order management.

As Customer Service Team Leader, you will be working hands-on entering orders, supporting key customers and resolving issues. At the same time, you will be responsible for leading and developing the customer service team while ensuring our customers receive a consistently high level of service.

About The Role

Customer Service & Sales Support

- Respond promptly to customer enquiries via phone and email, providing accurate information about products, pricing, availability and order status
- Build and maintain strong relationships with key customers and support the team in delivering excellent customer service
- Handle escalated customer enquiries, complaints and complex issues, ensuring appropriate and timely resolution
- Process and oversee complex customer orders accurately and efficiently in SAP
- Collaborate with the sales team to support sales initiatives, prepare quotes and sales orders and identify opportunities to improve customer service

Team Leadership & Management

- Motivate and lead from the front by working within the customer service team to achieve high standards of customer service and operational performance
- Allocate and coordinate workloads across the team to ensure customer enquiries and orders are managed efficiently
- Coach, mentor and develop team members, providing regular feedback and support
- Monitor team performance against agreed service levels, KPIs and business objectives
- Identify training and development needs and support continuous improvement within the team
- Promote a positive,



team-oriented and customer-focused team culture
- Run recruitment, onboarding and performance management for customer service team members

Who We Are Looking For

- Minimum 3 years of experience in a Customer Service Management, Team Leader or Senior Customer Service role
- Recent experience in a fast-paced manufacturing environment, entering orders and supporting key customers
- A proactive leader with a passion for designing workflows and efficient processes within a growing organisation
- Self-driven approach with the ability to work independently while also leading and supporting a young team
- Excellent attention to detail and the ability to ensure complex customer orders are processed accurately
- Strong organisational skills with the ability to prioritise workloads in a fast-paced environment
- Excellent communication, interpersonal and negotiation skills
- Strong computer skills; experience with SAP and CRM systems is an advantage
- Experience with metal roofing, sheet metal, steel or related building products is highly desirable

What We Offer

- Full-time permanent position
- An exciting leadership role with room to grow yourself, your team and the opportunity to see your impact every day
- Opportunity to lead and develop an established Customer Service team
- Join a dynamic, achievement-driven team
- Strong company, strong future

About The Company Apex Building Products is part of the Apex Steel Group, one of Australia's largest privately owned steel manufacturers & distributors. Since its inception in 1994, Apex has continued to grow across Australia offering a wide range of products while servicing diverse industries. With a strong focus on innovation, quality, and customer service, we are dedicated to delivering excellence in all that we do.

Join our team and be a part of our continued success!

All applications to be submitted through Seek (Please do not call the office to enquire about the role)

📌 Customer Service Team Leader (Campbelltown)
🏢 Apex
📍 Campbelltown