Hola Health is growing fast, and our partnerships with employers, health insurers and some of Australia's largest organisations are growing with it. We're looking for a Customer Success Manager to own these relationships end-to-end, from implementation and launch through to ongoing growth and renewal, and to be the person who makes sure every partner has a smooth, confident experience with Hola. You'll build a genuine understanding of each partner's objectives, run regular performance reviews against agreed KPIs, and use data on utilisation, engagement and retention to spot risks before they become issues.
This is more than account management. A key part of the role is working directly with our leadership team to prioritise what gets actioned internally, whether that's a product change or a current partner going live, communicating proactively,
and keeping partners confident even when things are moving behind the scenes.
This isn't a role where you're inheriting chaos. We've narrowed our product set to three core offerings and built a clear onboarding playbook, so you can focus on growing accounts and spotting expansion opportunities, not fixing a broken process.
If you've managed enterprise or B2B accounts, you're confident using data to drive decisions, and you want real influence over how our partnerships grow, please apply now!