The work we do matters We protect and defend our customers and communities by providing the most comprehensive range of cyber security professional services in the region. With more than 1,400 team members across Australia, Recent Zealand, the UK and US, we are a leading force in cyber security, offering services from strategy, GRC, managed security services, cloud security, digital forensics and cyber education. If you’re ready to work with teammates that get you, a leader that supports you and customers that need you, then you’re ready for CyberCX.
How you will make an impact Own and support customer cloud environments, troubleshooting issues and delivering solutions that keep critical systems online.
Day to day you will:
- Address and resolve incidents and service requests
- Manage and develop relationships with customers, stakeholders and third parties/vendors.
- Manage and monitor all systems ensuring the highest levels of availability
- Take ownership of support request and releases
- Ensure customers continue to follow the standard process
- Create monthly customer status reporting on the monthly service agreements
- Provision and configure cloud-based resources to manage customer environments
- Be proactive in customer environments, applying skills and technical brilliance
- Apply DevOps processes & methodologies as required