Since 2010, Mamasita has been one of Melbourne’s busiest and ever-popular dining hotspots. Serving Modern Mexican food and drinks in a bustling, high-energy atmosphere, we're a team of professional and caring hospitality humans who really love what we do.
As part of our management team, our Duty Managers are in a service-based role, leading our awesome front-of-house team to deliver outstanding experiences to our guests. They are passionate about leading by example and holding our team to our high standards, while supporting them with initial and ongoing training and development alongside the management team.
Your role is to ensure every guest has the trademark Mamasita experience when they dine with us - meeting our relaxed style while upholding exacting service standards. You do this by professionally setting the team up for success and leading them through service - balancing guest first impressions, table turns, wait times, and proactively addressing potential issues before a guest notices.
Experience, Skills & Attitude required;
- At least 1-year experience in a similar supervisory, floor, duty manager or restaurant leadership role
- Experience working in a very busy,
fast-paced restaurant (300+ covers in a service)
- The ability to lead with care while holding our FOH and bar team to account for meeting our standards during services you lead
- A passion for training and mentoring in both service and product knowledge
- An obsessive level of detail and organisation to set up every service up for success
- A genuine love for looking after people, great (and we mean great!) banter
- A genuine team person. We love working hard, but we love looking after and out for each other too
- Belief in our values of care, excellence and consistency
What we offer you:
- An attractive base salary - experience dependent
- Genuine opportunity to grow your career as we grow our group
- Generous tips paid weekly
- Located at the top end of Collins Street so super close to public transport
- Some of the best family meals in the game
- Passionate and supportive skilled team
- Generous staff discount
If this sounds like you, we'd love to hear from you. Please apply via Seek with a cover letter telling us why you'd love to be part of the Mamasita team!