Support the Tavern Manager and confidently deputise in their absence ensuring effective decisions are made in the best interest of all stakeholders. Supervise and motivate the front-line team to ensure compliance with Wallis and industry standards. Actively enforce Liquor Licensing and Gaming regulations. Drive service excellence. Lead by example.
Key responsibilities
- Be a visible, positive, and receptive go-to person on your Duty Shift
- Proactively manage and monitor all staff and operational aspects of the running of the shift
- Develop, implement, and monitor Gaming promotions
- Pay out winnings and refill hoppers as required
- Clear money from machines and clear jammed coins from hoppers
- Maintain the IGA Barring/photo register and ensure all Gaming staff are informed of any new orders received
- Actively enforce Liquor Licensing and Gaming Care regulations and report any breaches to the Venue Manager
- Act as Chief Emergency Warden on your rostered duty shift and respond accordingly to any emergency
- Role-model expected workplace behaviours and actively enforce all Company policies, procedures and WHS standards
- Ensure that all Gaming staff are aware of and comply with their legal obligations as outlined in the Gaming Machines Act 1992
About you
- Current RSA, RSG, RP and First Aid
- Current Drivers Licence
- Responsible Person Licence
- Fit, energetic and self-motivated
- Professional and productive approach to work
- Effective communication skills and competent IT skills
- Proven understanding of Customer Service principals and expectations
- High degree of personal and professional integrity
- Well-developed coaching and training skills
- Knowledge of public venue operations and basic administration and accounting
📌 Duty Manager (Mount Barker)
🏢 Wallis Entertainment
📍 Mount Barker
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