Job Details: · Must Have Skills: Providing Level 2/3 support across servers, M365, Azure, AWS, networking.

- Supporting complex real-time monitoring environments.
- Part of end-to-end IT support team which also managed projects
- Active Directory, Microsoft SCCM, MS Office, Odoo, SAP, BMC Remedy, QuickBooks, MSProjets, Service Now
- Java, JavaScript, HTML, CSS, PHP, C++, Python, .Net, C#, SQL, MySQL, Crystal Reports, Apache, IIS. Windows, Linux, Mac OS, IOS, Android
- Nice to Have Skills:
- Life cycle of Incidents associated with EUC equipment and EUC software, and provide break/fix support, advice, and assistance to Authorized Users.
- Incident handling (P1/P2 issues) and Proxy clustering and Slow browsing issues, URL filtering (block/allow websites)
- Coordinate with Customers’ vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement
- Replace equipment and/or software in order to conduct a repair, support the Authorized User by copying data, performing backups and restoring data and backups to the replacement EUC device
- Operational support for certified Network Printers / Scanners / MFPs / Plotters / Label Printers / Tag Printers using proxy network
- Loading/Reloading of PCs with Customer standard image for deployment.
- operational support for disaster recovery and BCP emergency response activities in the event of emergency situations and annual testing requirements at local sites Detailed · IT skilled with over 10 + years of hands-on expertise in infrastructure, end-user support,



and across enterprise environments with Install / Move / Add / Changes and co-ordination with respective OEMs and/or Customer facilities group for Network/Standalone Printers / Scanners / MFPs / Plotters / Label Printers etc. Onsite operational support of voice end points (e.g., Physical hard phones on desk running over - Life cycle of Incidents associated with EUC equipment and EUC software, and provide break/fix support, advice, and assistance to Authorized Users.
- Coordinate with Customers’ vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement
- Replace equipment and/or software in order to conduct a repair, support the Authorized User by copying data, performing backups and restoring data and backups to the replacement EUC device
- Operational support for certified Network Printers / Scanners / MFPs / Plotters / Label Printers / Tag Printers
- Loading/Reloading of PCs with Customer standard image for deployment.
- End-to-end stewardship/ownership of Incidents escalated to Customer’s support groups to incident resolution
- Coordination with Customer’s support teams for execution of maintenance, upgrades, enhancements, or changes
- operational support for disaster recovery and BCP emergency response activities in the event of emergency situations and annual testing requirements at local sites Minimum Years of Experience-10 year · Certifications Certificate -ITIL Information Technology Knowledge NA Interview Process (Is face to face required?) no Any additional information you would like to share about the project specs/ nature of work-no

📌 EUC Engineer Desk Top support with Proxy Admin (Melbourne)
🏢 Infosys APAC
📍 Melbourne