ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better.

It is this belief which drives us to find recent ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Family Violence Team Leader | Mackay SCHADS Level 7 | Full-Time Maximum Term Opportunity Lead with purpose.

Empower change. Make a lasting impact. We are seeking a passionate and experienced Family Violence Team Leader to lead a dedicated team supporting victim-survivors of family and domestic violence.

Based in Mackay, this rewarding leadership role will oversee accommodation, outreach, case management and after-hours services, ensuring victim survivors receive safe, high-quality, trauma-informed support on their journey to recovery. If you are an inspiring people leader with strong sector knowledge and a commitment to driving positive outcomes for vulnerable communities, this is your opportunity to make a meaningful difference every day. About the Role

As the Family Violence Team Leader, you will provide operational leadership across a range of specialist family violence programs and services. You will champion best-practice service delivery, support and develop staff, ensure compliance and quality standards are achieved, and foster a culture of collaboration, accountability and continuous improvement. Working closely with stakeholders, community partners and internal leadership teams, you will play a key role in strengthening services that support victim survivors to rebuild their lives in a safe and empowering environment.

Key Responsibilities Service Delivery & Operational Leadership Lead the day-to-day operations of family violence accommodation, outreach and case management services. Drive high-quality, child-focused, strengths-based and trauma-informed practice across all programs. Ensure services meet funding, accreditation, quality and compliance requirements.

Monitor service performance, identify opportunities for improvement and implement effective strategies. Oversee program budgets, resources, properties and operational requirements. Manage risks, incidents and service delivery challenges in line with organisational and government requirements.

Promote client participation and continuous service improvement. Participate in and oversee a rotational on-call roster. People Leadership Provide supervision, coaching and support to Specialist Family Violence Practitioners and other team members.

Build a positive, collaborative and high-performing team culture. Support workforce development through training, mentoring and performance management. Lead recruitment activities in partnership with senior leadership.

Foster employee wellbeing while maintaining safe and healthy workplaces. Implement effective communication and handover practices to ensure seamless service delivery. What

You'll Bring Degree qualification in Social Work or a related discipline.



Demonstrated leadership experience within the family violence sector.

Experience managing residential, outreach and case management services. Strong knowledge of trauma-informed practice and family violence frameworks. Exceptional communication, stakeholder engagement and relationship-building skills.

Experience leading teams, managing performance and driving service excellence. Strong administrative and technology skills, including Microsoft Office and client management systems. Ability to build partnerships and identify opportunities to strengthen service delivery.

Essential Requirements Current Queensland Blue Card (Working with Children Check). Current Queensland Driver Licence. Evidence of relevant qualifications.

Ability to participate in a rotating on-call roster. Ready to lead change and make a difference where it matters most? Apply today and help create safer futures for victim survivors of family violence.

What we offer The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:

- Salary packaging up to $15,900 tax free $2,650 meal entertainment benefit.
- Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
- Flexible working arrangements.
- Access to EAP and health & wellness initiatives incl Fitness Passport
- Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
- Ongoing training and development opportunities that enhance on the job skills and proficiency.
- Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

About us The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better.

It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity. How to apply

If you’re passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role. Together we can build a brighter future. Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages,



abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check.

Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration. At the Salvos, we believe in doing good that transforms lives and futures for the better.

And it is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Mission, Vision & Values The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people Creating faith pathways Building healthy communities Working for justice

When you work with the Salvos, you help make a real difference to the community and the lives of others. Find more information here. Check out how we’re bringing some more good in the world.

Why work with the Salvos? The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis.

So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you. Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more.

The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential. Check out our career page to find out more about our recruitment process and what its like to work at the Salvos.

We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you.

Check out our volunteer opportunities here.

📌 Family Violence Team Leader (Mackay)
🏢 The Salvation Army
📍 Mackay