An established Asian cuisine formal dining restaurant in Canberra is seeking an experienced and motivated FOH Manager / Restaurant Manager to lead our front-of-house team and oversee daily restaurant operations.
We are looking for a confident hospitality professional who is passionate about exceptional service, strong team leadership and creating a memorable guest experience.
About the role
You will be responsible for leading the front-of-house operation and maintaining consistently high standards across service, staff performance and overall guest experience.
Key responsibilities include
- Leading and managing the FOH team during service
- Training, mentoring and developing FOH staff
- Maintaining high standards of professional and attentive customer service
- Managing reservations, table allocations and guest enquiries
- Handling guest feedback and resolving issues professionally
- Preparing and managing staff rosters
- Monitoring labour costs and assisting with wage control
- Working closely with the Head Chef and kitchen team to ensure smooth service and collaborate to boost the sale
- Maintaining strong communication between FOH and BOH
- Managing opening and closing procedures
- Overseeing beverage stock, ordering and inventory
- Maintaining presentation, cleanliness and service standards throughout the venue
- Supporting functions, events and promotional activities
- Identifying opportunities to improve sales, service and repeat business
- Creating a positive,
professional and accountable team culture
About you
The successful candidate will ideally have:
- Previous experience as a Restaurant Manager, FOH Manager, Assistant Restaurant Manager or in a similar hospitality leadership role
- Experience in a formal, premium or fine dining environment
- Solid leadership and people-management skills
- Excellent communication and customer service skills
- The ability to remain organised and composed during busy services
- Strong attention to detail and high service standards
- A good understanding of restaurant operations, labour management and cost control
- A proactive and hands-on approach to leadership
- Strong problem-solving skills
- Availability to work evenings and weekends as required
Wine, cocktail, beverage management and function experience will be highly regarded.
What we offer
- A key leadership role within an established Canberra restaurant
- Market-competitive salary based on experience
- A supportive and professional working environment
- Opportunity to contribute to the growth and direction of the business
- Long-term career chance for the right candidate
We are looking for someone who takes pride in hospitality, enjoys leading a team and is confident taking ownership of front-of-house operations. If this sounds like you, please apply through SEEK with your resume and a brief introduction outlining your hospitality management experience.