Quest Toowoomba is seeking a friendly, professional and customer-focused Front Office Receptionist to join our team on a casual basis.
As the first point of contact for our guests, you will play an important role in creating a warm and welcoming experience throughout their stay.
About the Role
Your responsibilities will include
- Welcoming guests and providing friendly and professional check-in and check-out services
- Handling accommodation enquiries and reservations
- Answering telephone calls and responding to guest enquiries
- Providing information about Quest Toowoomba and local attractions, restaurants and services
- Processing payments and maintaining accurate guest and reservation information
- Promoting accommodation and assisting with room sales
- Responding to guest requests and resolving issues in a professional manner
- Liaising with housekeeping and other departments to ensure smooth daily operations
- Maintaining a clean, organised and qualified reception area
- Providing consistently high standards of customer service
About You
We are looking for someone who:
- Has a genuine passion for hospitality and customer service
- Is friendly, approachable and confident when dealing with guests
- Has excellent communication and interpersonal skills
- Is reliable, organised and pays attention to detail
- Can work independently and as part of a team
- Has a professional presentation and positive attitude
- Is willing to learn and take initiative
- Has previous hotel, hospitality, tourism, retail or other customer service experience (preferred but not essential)
Previous experience with a hotel reservation or property management system will be highly regarded.
This is a casual position with regular shifts available. The successful applicant must be flexible and available to work afternoon/evening shifts, weekends and public holidays. Applicants must have the right to work in Australia.
Join our friendly and supportive team at Quest Toowoomba and become part of a locally owned and operated property backed by the established Quest brand.