About Gentle Monster

Founded in 2011 by IICOMBINED, Gentle Monster continues to redefine the intersection of fashion, art and retail. Known for its immersive spaces, bold campaigns and statement eyewear, the brand thrives on creativity, experimentation and cultural relevance.

In Australia, our e-commerce business complements our physical retail network, allowing us to reach customers nationwide and bring Gentle Monster’s global campaigns to life online.

Why This Role Exists

With the busy festive period approaching, we are looking for a proactive Part-Time E-commerce Assistant to support the day-to-day operations of our online business.

This fixed-term opportunity runs until the end of January and would suit someone who is organised, efficient and detail-focused. You will gain hands-on experience across online order fulfilment and customer service, helping deliver a seamless experience for our customers.

Location and Hours

- Based onsite in Sydney CBD.
- Fixed-term contract until the end of January.
- Monday, Wednesday and Friday: five hours per day, totalling 15 hours per week.
- Additional hours may be available depending on workload.

Key Responsibilities

- Pick, check and pack online orders accurately and efficiently, ensuring products meet presentation standards before dispatch.
- Prepare orders for shipment, including printing shipping labels and arranging courier collections.
- Monitor orders and ensure dispatch within required timeframes.
- Respond to customer enquiries by email in a timely, friendly and qualified manner.
- Assist customers with orders, deliveries, product availability, returns and exchanges.
- Follow up with couriers and internal teams to resolve delayed, missing or damaged deliveries.
- Process returns and exchanges in accordance with company procedures.
- Maintain accurate records of orders,



returns and customer enquiries.
- Coordinate with the warehouse, retail stores and internal teams to resolve fulfilment and customer service issues.

About You

We are looking for someone with:

- Clear written and verbal English communication skills.
- Strong organisational skills, attention to detail and the ability to work efficiently.
- A practical, hands-on approach to picking, packing and dispatching orders.
- Confidence responding to customer enquiries by email.
- Reliability and the ability to work independently and manage competing priorities.
- Basic computer skills and the ability to learn new systems quickly.
- A customer-focused approach and confidence working in a busy environment.

Previous experience in e-commerce, retail or customer service is preferred.

Join Us

Gain practical e-commerce experience with one of the world’s most distinctive fashion and eyewear brands. If you take pride in getting the details right and delivering excellent customer service, we would love to hear from you.

How to Apply

Please submit your résumé and a short cover letter outlining:

- Why you are interested in this opportunity.
- How your experience and strengths align with the role.
- Your availability for the advertised hours and the duration of the contract.

Applications submitted without a cover letter may not be considered.

Pay: $28.00 per hour

Expected hours: 15.0 per week

Ability to commute/relocate

- Sydney NSW 2000: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
- Are you available on Monday, Wednesday and Friday: five hours per day, totalling 15 hours per week? From now until end of January 2027?
- What is your notice period?

Language:
- Proficient English (Required)

Work Authorisation:
- Australia (Required)

Work Location: In person

📌 Gentle Monster | Part-Time E-commerce Assistant | Sydney CBD
🏢 Bluebell Australasia
📍 Sydney