As Group Service Manager, you'll be responsible for the full-service operation across 7 premium and emerging brands — driving performance, developing your team and delivering an outstanding customer experience every single day. The brands include Ford, Kia, Mitsubishi, Deepal, Foton, GMSV and Renault.
Key responsibilities
- Lead, mentor and develop your service team to hit and exceed targets
- Drive workshop efficiency, productivity and profitability
- Own the customer experience from first contact to vehicle collection
- Manage department financials, labour rates and cost controls
- Work closely with the Managers and senior leadership team
- Build a culture where performance is expected and excellence is celebrated
About you
- Proven experience as a Service Manager role in automotive
- A leader who sets the standard and holds the team to it
- Strong commercial acumen and an eye for the numbers
- Exceptional communication skills with customers and staff alike
- Someone who thrives in a fast-paced, multi-brand workplace
About us
Gateway Automotive Group is one of Wollongong's fastest growing dealer groups with 7 brands and a leadership team that invests in its people.
📌 Group Service Manager (Wollongong)
🏢 Gateway Automotive Group
📍 Wollongong
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