At a Glance

Work type: 35 hrs per week

Salary: From $117,540.29 + 12% superannuation

Employment Type: Full Time, Permanent

Closing date: 9pm, Sunday 18 October 2026

The City of Parramatta is in the midst of significant growth and transformation. With a community that brings together many cultures, skills and stories, a changing skyline and new investments, this is an exciting time to be part of the journey. Parramatta 2050 gives us a clear picture of where we’re heading; a connected, creative and sustainable City with opportunities for everyone.

Every role at City of Parramatta contributes to this next chapter, helping us build a strong, thriving Parramatta for the people who live, work and spend time here.

About the role The ICT Service Desk Team Leader is responsible for leading support of ICT Service Desk to the organisation.

In this role you will:

- Provide strong leadership, coaching, and development to deliver high-quality, customer-focused ICT services and achieve organisational objectives.
- Build collaborative relationships across ICT and Council, ensuring service levels, KPIs, and customer experience expectations are consistently met or exceeded.
- Partner with ICT leaders to deliver ICT initiatives, end-user computing projects, and ensure smooth implementation of upcoming technology changes.
- Foster a culture of cyber awareness, evaluate emerging technologies, implement best practice frameworks, and ensure compliance with ITIL, change management, and legislative requirements.
- Oversee budgets, establish performance metrics, identify and mitigate risks, and drive continuous improvement to enhance organisational efficiency and effectiveness.

What’s on offer

We are offering a permanent full-time opportunity, with a competitive remuneration package from $117,540.29 plus 12% superannuation.

Your employee experience with City of Parramatta includes:

- Flexibility: Hybrid working conditions, flexi‑time scheme, additional leave over the Christmas period




- Leave: 14 weeks paid parental leave, 15 days personal leave, Long service leave after 5 years
- Wellbeing: Employee led networks (ERGs), Fitness passport, Flu vaccinations, Employee Assistance Program (EAP), Ongoing wellbeing initiatives, Health insurance discounts.
- Location & Convenience: Central Parramatta location, discounted parking, Novated leasing available
- Growth: Learning and development programs, leadership pathways, free LinkedIn Learning

About you The successful candidate is someone who brings:

- At least 3+ years as a Service Desk Engineer (or similar).
- 2+ years as Leading a Service Desk team (or similar)
- Extensive experience delivering customer-focussed services and solutions.
- Proven Team Management and mentoring of staff
- Proven ability to lead collaboration and problem-solving
- Demonstrated customer-focussed service delivery mindset and capability
- Demonstrated experience with relevant technology and business improvement frameworks e.g., ITIL, Agile Project Management, PRINCE2, Lean Six Sigma, Design Thinking

To be considered for this role, you must meet the essential requirements in the Position Description, including:

Qualifications/Licences:

- Tertiary qualifications in Information Technology, Business Management (or currently working towards), or a related discipline, or equivalent demonstrated experience.
- ITIL Framework accredited.
- Formal certification in an accredited project management and/or business improvement methodology.





Want to know more? Review our Values Flyer to learn more about the behaviours that guide how we work.

Further details about this role can be found in the Position Description.

For a confidential discussion, please contact the Recruitment Team via [email protected].

How to apply

Applications must be submitted online by 9pm, Sunday 18 October 2026. Applications submitted by other means will not be accepted.

Please upload

- Current resume and cover letter addressing the Position Description

Please note: Candidates who do not meet the essential qualification and licence requirements may not progress through the recruitment process. This position requires the preferred candidate to undergo the below pre-employment compliance checks:

- Criminal history check: A criminal history does not necessarily disqualify a prospective candidate from selection.

The City of Parramatta supports a drug and alcohol‑free working workplace. Employees may be subject to random testing. How we work: Inclusion & Belonging

At the City of Parramatta, inclusion and belonging are central to how we work. We’re building a workforce that reflects our diverse community and value different perspectives and lived experiences. We welcome applications from Aboriginal and Torres Strait Islander peoples, people living with disability, people of all ages, women, culturally and linguistically diverse communities, LGBTQIA+ people, ADF veterans, and others who bring unique perspectives.

We are committed to a fair, inclusive, and accessible recruitment process and support reasonable adjustments throughout recruitment and employment – contact [email protected] for a confidential discussion.

Eligibility:

Please note you must be an Australian or New Zealand citizen or a permanent resident in Australia to apply for this position. Applicants holding valid visas may be considered for Casual or Term contracts subject to their visa work conditions.

📌 ICT Service Desk Team Leader (Sydney)
🏢 City Of Parramatta
📍 Sydney