Company Description: Quantera Technologies Pty Ltd is an Australian managed services and cybersecurity provider that helps businesses secure, optimize, and modernize their technology environments. The company specializes in managed IT services, cybersecurity, compliance as a service, cloud solutions, Microsoft 365, infrastructure management, and strategic IT consulting. Quantera’s mission is to deliver secure, reliable, and scalable technology solutions that enable organizations to grow with confidence.

By combining strong technical expertise with a customer-first approach, the team supports clients in reducing risk, improving operational efficiency, and navigating a complex digital landscape. Quantera is focused on keeping businesses secure, compliant, and connected.

Role Description: The IT Support Technician is a contract role based in the Greater Melbourne Area with a hybrid work arrangement, allowing a mix of onsite and work-from-home activities. In this role, the technician will provide day-to-day technical support for end users, including diagnosing and resolving hardware and software issues on desktop computers and related devices.

Responsibilities include installing, configuring, and maintaining workstations, peripherals, and printers; performing routine computer repairs; and escalating complex issues to senior technical staff when necessary. The technician will document support requests, maintain accurate records of incidents and resolutions,



and contribute to continuous improvement of support processes. Collaboration with other IT team members and clear, professional communication with customers and colleagues are essential.

This is a contract/part-time role and may change to a full-time position soon for the right candidate.

Qualifications

- Candidates should possess robust Technical Support skills, including user assistance and incident resolution in a business environment.
- Candidates should possess skills in working with Desktop Computers, including installation, configuration, and basic operating system support.
- Candidates should possess solid Troubleshooting skills to diagnose and resolve hardware, software, and network connectivity issues.
- Candidates should possess Printer Support and Computer Repair skills, including maintenance, replacement of components, and testing of equipment.
- Relevant additional skills: familiarity with Windows and macOS environments, basic networking (TCP/IP, Wi-Fi, switches, routers), and ticketing/support systems.
- Strong communication and customer service abilities, with a focus on clear, respectful, and inclusive interactions.
- Ability to work independently, manage time effectively, and adapt to changing priorities in a hybrid work setting.
- Certificate or diploma in Information Technology or a related field, or equivalent practical experience; relevant industry certifications (e.g., CompTIA A+, Microsoft) are advantageous.

📌 Information Technology Support Technician (Melbourne)
🏢 Quantera Technologies
📍 Melbourne