? Level 2 IT Support Engineer – Melbourne | Hybrid

Please Note: You MUST have worked for a IT Managed Service Provider (MSP) before to be considered for this role.

Only PR of Australia/Aus Citizens/NZ Citizens will be considered. Candidates on a visa will NOT be considered.

Please don't apply if you don't meed the above requirements.

? Location: Melbourne Metropolitan Area

? Employment: Permanent, Full-Time

? Salary: $75,000 – $85,000 Super

? Working Arrangement: Hybrid – Work from Home & Onsite Client Support

? Driver’s Licence & Reliable Vehicle: Required

Our client is an established and growing Australian Managed Service Provider (MSP) with a strong reputation for delivering high-quality technology solutions and support to a diverse range of businesses.

They are currently looking for an experienced Level 2 IT Support Engineer to join their Melbourne-based team. This is an excellent opportunity for an IT professional who enjoys working directly with clients, solving technical problems, learning new technologies and working in a fast-paced, collaborative MSP environment.

The Role

As a Level 2 IT Support Engineer, you will provide Level 1 and Level 2 remote and onsite technical support to managed service clients. You will be responsible for resolving technical issues, meeting SLAs, supporting users across a range of environments and contributing to problem management and root-cause resolution.

The role will involve a combination of remote work and onsite visits to client locations, with onsite requirements generally up to 3 days per week,



although this will vary depending on client requirements.

Key Responsibilities & Technologies

You will work across a broad range of technologies, including:

- Windows desktops and operating systems
- Microsoft Office / Microsoft 365
- Active Directory – on-premises and Azure
- Windows Server
- Azure
- Exchange
- Firewalls
- Switches
- LAN/WAN and networking
- Printing and end-user support
- Remote and onsite troubleshooting
- Problem management and root-cause analysis
- SLA-driven service delivery

What We're Looking For The successful candidate will have:

- 3 years' experience in a help desk/service desk or IT support role
- Previous experience working for an IT Managed Service Provider (MSP) – essential
- Strong technical knowledge across end-user support and Active Directory
- Experience with Windows Server, Azure and Exchange
- Exposure to networking, including LAN/WAN, firewalls and switches
- Strong analytical and problem-solving skills
- Excellent customer service and communication skills
- A professional, positive and approachable personality
- Ability to work effectively as part of a team
- Ability to work autonomously and manage competing priorities
- A methodical and detail-oriented approach




- Ability to work quickly while maintaining quality and accuracy
- A genuine willingness to learn and develop technically

What Our Client Offers

- Permanent full-time opportunity
- Competitive salary of $75K–$85K Super
- Hybrid working workplace
- Variety of remote and onsite client work
- Exposure to a broad range of technologies and environments
- Supportive and collaborative team culture
- Opportunities for ongoing technical development and upskilling

Eligibility Requirements

- Must be based in the Melbourne Metropolitan area
- Must hold Australian Citizenship or Permanent Residency
- Visa-sponsored or temporary visa candidates will not be considered
- Valid Australian driver's licence required
- Must have access to a reliable vehicle for onsite client support
- Applicants must be available to commence immediately
- A police check will be required during the final recruitment stage

Recruitment Process The process will generally involve:

1. Initial interview
2. Technical assessment completed online
3. Second/final interview
4. Additional interview if required
5. Behavioural assessment
6. Reference checks and formal offer

? Interested? Apply now or contact us for a confidential discussion.

We are reviewing candidates ASAP, with interviews commencing immediately.

? Interested?

? Apply via LinkedIn or send your CV to [email protected] or contact Charmaine Thum on 0439 320 538 for a confidential discussion.

Applicants must have full Australian working rights.

📌 Level 2 IT Support Engineer (Melbourne)
🏢 Cipher Recruitment
📍 Melbourne