Reporting to the General Manager, the Clients and Events Manager is responsible for leading all strategy and execution of events and client experiences. The Manager plays an integral role in building stronger relationships with our clients through regional events, client events and presentations, in store events and partnership events.
MAIN RESPONSIBILITIES
Local Coordination for International High Jewellery Events
- Coordinate client attendance lists, Client Advisors, and details of travel plans
- Develop Client Experience Roadmap to offer personalised experiences for each one of our VIP Clients
- Partner with Retail Leaders to entertain and engage VIP clients internationally
Lead & Execute In Store Activations and Client Experience
- Focus on Clienteling Experience enhancements in store, ensuring high quality execution and monitoring
- Work with local teams to develop Daily Base Business driving events and in store activation calendar and create new in-store event concepts
- Monitor market trends and competitive activities on various client experience topics
- Work closely with Market Leaders to drive partnership initiatives
- Identify potential partnership opportunities that can work for different countries
- Liaise with internal and external parties to formulate opportunities for new client acquisition
Client Gifting & Hospitality Management
- Support Retail teams to utilise client gifting guidelines or hospitality opportunities to support relationship development
Requirements:
- 4 years' luxury retail experience
- Diploma holder or above
- Excellent customer relations management skill with solid client base
- Sound knowledge in Watch & Jewelry industry is a definite asset
- Excellent leadership, presentation and communication skills
- Sales-driven and able to work under pressure
- Strong business sense of retail service, passion in retail operations
- Valuable knowledge of computer applications specifically Salesforce
📌 Marketing & Communication Manager (Sydney)
🏢 Chopard
📍 Sydney
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